• Implemented 80% of UI/UX concepts and designs for the Awba Foce IQ application development, meeting project scope in both mobile and CMS.• Led the continuous improvement of the loyalty project as a product owner from version 1.1.19 to 1.1.23.1, ensuring all milestones were met on time and within budget.• Provided 24/7 functional and technical support for software installation, system errors, and customer requests in projects and operations.• Optimized resource allocation, saved 50% of the yearly contract and maintenance fees of handling projects (Odoo, Loyalty), and negotiated the project payment exchange rate lower than 10% of the market price.• Successfully implemented HRMS software, with user training, and user manual, achieving an 80% completion rate for HRMS deployment across headquarters offices and factory locations.• Administered and supported the Closed User Group (CUG) process in mobile and data services, overseeing the provisioning and management of mobile plans for Awba Holding Group (nearly 100 people).• Coordinated the Denko process to acquire fuel credit cards for 100 personnel, streamlining the application and approval workflows while ensuring compliance with company policies.• Conducted regular meetings with stakeholders to gather feedback, address concerns, and ensure project alignment with business goals.• Shared daily and monthly project reports, SOPs, and meeting notes to enhance organizational improvement.

• Conducted quality assurance testing to ensure the functionality and reliability of the school management system's initial 10% release, contributing to a stable and error-free software foundation.• Coordinated cross-functional departments to mitigate misunderstandings and achieve a 20% reduction in operational risks, enhancing organizational efficiency and collaboration.• Trained four newcomers through internships and on-site instruction, and created comprehensive documentation to support their integration.• Provided detailed reports to management, encompassing issue tracking, daily updates, and weekly summaries.

• Collaborated closely with team members to successfully plan, develop, and launch an AI-powered mobile app within the challenging timeframe of three months.• Cooperatively designed UI/UX concepts and presentations with a developer, achieving completion in just one week.• Developed 90% of the user stories, acceptance criteria, and test cases for three key applications: the Android app, Odoo portal, and B2B ordering app.