• Supporting and implementing new parameters set up for agents• Auditing inbound call and outbound call with standard parameter• Driving agent’s quality to meet standard quality for daily• Supporting to speed up the complaint resolution time• Supporting and setting auditing target for QA team• POC testing for call center solution• Support documentation and records related to quality assurance activities for management• Analyzing the feedback and send the record to management to identify the customer satisfaction score• Analyzing the agents customer experience performance• Analyzing the agents KYC performance• Analyzing the agents call answering operation procedure performance• Service training and reviewing session for newcomers• Service quality briefing to agents• Supporting for bank product business drive• Analyzing the CRM report

• Analyzes customer account status and history and performance calculations to determine appropriate actions• Developed and maintained good relationship with Key Customer• Regularly engaged to Key Customer with physically and Phone Call• Analyzing weekly and monthly sales and other performance metric data and transforming them into actionable dashboards• Transformation traditional buying to buying with application using for key customer• Managed planning, issue resolution, and execution• Planning and implementing for sales target for monthly and quarterly

• Liaising With Outsources Digital Marketing Agency• Manage Content Plan for Social Media Marketing• Planning For Yearly Marketing Activities Plan & Budget Plan• Maintaining Our Customer Responses with Customer Care Team• Creation and publication of all marketing material in line with marketing plans.• Developing and managing digital marketing campaigns• Managing the redesign of the company Website & Social media Pages (• Facebook, Instagram & Linkedin )• Overseeing the social media strategy for the company• Planning and implementing promotional campaigns• Working closely with digital agencies and assisting with new package launches.• Reporting on all marketing activities to the Chief Executive Officer• Creating & Manage Chat Bot Flow Plan• Handling Company Facebook Page with our In House Team

• Create Content Plan for Social Media Marketing• Create Event Plan• Managing campaign on social media• Writing Monthly Reports To HOD• Create Monthly Budget Plan• Using social media To Enhance the Profile and Reach Of The Company• Use a range of communication channels such as social media, relevant local networks andpublications to achieve increased awareness organization’s programs and services• Work with other team members to support monitoring, reporting and evaluation cycle ofprojects and programs as require• Listening to customer requirements and presenting appropriately to make a sale• Maintaining and updating competitor databases• Deploy integrated marketing communication strategies to promote the company’s services

• Maintaining and developing relationship with existing customer in person and via telephone call and emails• Promotional activities• Making Events & product exhibition• Managing the production of marketing materials, including pamphlet, Flyer, Table Calendar, File Holder, Sampling Counter and other• Liaising with designers and printers Prepare content for the publication of marketing material• Coordinate trade show or new product launching event

• Manage and monitor the inbound call team performance to achieve the standard callanswering and service rate• Consolidate and analyze customer voices to improve company services as a hold• Coach and train calling agents• Handle customer enquire and complaints, and support other call center daily operation• Maintain and improve Contact Center operations by monitoring system performance• Handle the most complex customer complaints or enquires• Review the performance of calling agents, identifying training needs and planning training sessions