Ipsos is the global leader in designing, measuring and delivering value from Customer Experience programmes. We help organisations retain customers and recover those at risk, grow share of spend, increase advocacy and drive up operational efficiency; to ‘deliver a Return on Customer Experience Investment (ROCXI)’. Based across 40 countries, our expert CX teams help organisations at all stages of CX measurement and management, using a unique blend of research, technology, analytics and advisory solutions.

Specialised division of Ipsos SA, one of the largest global market research companies, dedicated to customer experience, satisfaction and loyalty research. The Loyalty division improves business performance through proactive management of customer and employee relationships and gaining customer understanding.Working in the Global Loyalty team focusing on Enterprise Feedback Management (EFM). EFM technology solutions are enabling the ability to capture customer feedback, combining it with transactional and operational data, making feedback accessible enterprise-wide to support action from the frontline to the executive team with real-time, role specific dashboards, interpreting unstructured data using text analytics, and recovering customer relationships by triggering alerts and supporting improvement across the business.Heading the Global EFM Project Management and Implementation Services teams in Hamburg, Kuala Lumpur and Santiago de Chile for various projects around the globe. Tasks include the costing process for RFQs, sales related activities and other enquiries, working with internal and external clients on project-related matters, project management, implementation and integration as well as set-up coordination and best practice sharing.

Specialised division of Ipsos SA, one of the largest global market research companies, dedicated to customer experience, satisfaction and loyalty research. The Loyalty division improves business performance through proactive management of customer and employee relationships and gaining customer understanding.Worked at Ipsos Loyalty focusing on Customer Experience Management including Loyalty Research and Satisfaction Programs. Team and project lead for various customer experience related studies. Key contact for real time Voice of the Customer (VoC) and Enterprise Feedback Management (EFM) SaaS solutions. Liaised with clients on relational and transactional studies to improve the experience of their customers. Client services tasks included working with clients on sales- and project-related matters, negotiating budgets as well as driving business development and sales.

Specialised division of Ipsos SA, one of the largest global market research companies, dedicated to customer experience, satisfaction and loyalty research. The Loyalty division improves business performance through proactive management of customer and employee relationships and gaining customer understanding.Led a team of up to 20 project managers / direct reports who implemented and executed relational and transactional projects of different sizes. Headed up various ad hoc and tracking international studies in the field of customer / employee loyalty and satisfaction research (B2B & B2C). Professional services tasks included liaising with clients on project-related matters. The role involved engagement in all stages, from project and study design during the proposal process and development of questionnaires, to set up, data analytics, reporting and presentation using a variety of software and formats. Negotiated with internal and external suppliers. The position required leadership skills, using own initiative, creativity in trouble shooting, ability to take quick decisions and aptitude to work to tight deadlines.

Leading global provider for herbs, spices and innovative products in the hospitality and gastronomy sector. Supplier for the food production incl. food concepts, balanced spices active agents and casings.Worked in the Strategic Marketing Department reporting to the Chief Marketing Officer. Responsible for all Continuous and ad hoc Market Research activities (quantitative and qualitative).Reorganised and streamlined the market research department to provide best in class service to external and internal clients. Designed, implemented, executed and presentated various studies and projects. Managed Competitive Intelligence database and reporting.

Leading German FMCG / beverages manufacturer (brands TRi TOP syrup and WasserMaxx soda streamers). Part of DS Produkte, a European trading house for non-food and food products.Worked in the Marketing department as a Market Research Manager in a strong growing company environment reporting to the Managing Director. Responsible for all Continuous and ad hoc Market Research activities (quantitative and qualitative).Also managed various product management related projects for product launches, sales promotions and internationalisation of the brand WasserMaxx. Cooperation work with retailers to setup marketing campaigns, promotions and Loyalty programmes

Leading market research company delivering powerful market and shopper information and predictive analysis. Specialised on clients in the FMCG, retail and over-the-counter healthcare industries.Worked in the client services and solutions department for top tier FMCG clients with a strong focus on continuous market research (retail and consumer panel data). Coordinated multinational European projects and was responsible for various internal and client projects. Developed and implemented new internal and external reporting tools.