Responsible for building a cost-efficient, growth-driven marketing strategy and planning customer-friendly service processes. Gathering insight on customers and coordinating customer experience development projects. *Boffice is a rapidly expanding Finnish start-up that operates flexible and cost-efficient office hotels in downtown locations. During 2020-2024 the company has established 9 new office hotels in Helsinki and Espoo.

* Planning country-level marketing strategy• Driving marketing activities for Finland in collaboration with global marketing team* Annual marketing planning, budgeting and follow-up* Global campaigns localization, Account-Based Marketing and Digital Channels coordination* Supporting hands-on work in event planning & execution, content production, social media content planning and coordination

Service sales work for digital services:* Business planning & market analysis for a newly established service line* Sales leads gathering and identification for a new service * Sales leads follow-up coordination and customer presentations

Managing and coordinating IT services and projects in several customer-facing roles:* Service Delivery Manager - Application Services (9/2014-8/2017))* Service Transition Manager - Application Services (1/2014-08/2014)* Project Manager - SAP Services (2012-2017)- Largest managed service team: 40+ team members in Finland and India- Customer satisfaction in very good level in all projects that I run as a project manager- Improved service team satisfaction- Improved customer satisfaction on our services and received excellent client feedback from service management areaMost of my project/service manager engagements have included full responsibility of team leadership, customer-relationship management, contract negotiations, budgeting, operational coordination and customer satisfaction management. The largest service team I've managed has consisted of 40+ members in Finland and India.From sales perspective, I've actively supported our team in lead & opportunity identification, customer bid coordination and other hands-on sales work.

Coordinating project deliveries and acting as a key facilitator in a large-scale SAP CRM system implementation project. The work included e.g. the following activities: * Workshop facilitation and requirement engineering* Team coordination (Finland & India)* System test coordination* Training facilitation* Project management support

Planning and promoting career development- and professional networking events to young talents of Finland Young Professionals -network: The key responsibilities have included e.g. the following: * Planning annual event strategy, event calendar and marketing* Acquiring institutional and corporate partners for non-profit events* Acting as Event Owner and Project Manager* Planning and executing event marketing, with focus on social media channelsAs one of my key achievements, I founded a popular, 300+participant career development event TalentGo, that was then organized 3 years in a row during 2017-2019. The first event took place in September 2017 and was sold-out within 24 hours. The event was produced in collaboration with Suomen Ekonomit, Tekniikan Akateemiset and several company sponsors. To revisit the event, you can search #talentgo or visit http://finlandyoungprofessionals.fi/talentgo/

* Producing an extensive study of manufacturing company's supply chain activities; data collection via 20+ interviews, observations, and material studies * Modeling and analyzing end-to-end order-delivery process and creating corrective action plans* Planning and executing process improvement project: e.g. planning & training new/more efficient ways of working, writing process instructions and coordinating IT changes

Coordinating and delivering business development projects for different DHL business units (DHL Express & DHL Freight) during a scheduled training program. The work was sponsored and supervised by DHL Management Board. The key project outcomes/topics* New tools for sales prospect handling and sales opportunity reporting * In-dept market study of e-commerce-related business and its potential