Heinrich J. Email and Phone Number

- Collaborated with clients to understand business objectives and technological requirements.- Conducted comprehensive needs assessments and proposed tailored solutions.- Developed and presented customised proposals to demonstrate value propositions.- Coordinated cross-functional teams to ensure successful implementation and integration of solutions.- Provided technical guidance and support, resolving implementation issues.- Conducted product demonstrations, training sessions, and workshops.

Designed, deployed, and configured ICT infrastructure to meet business needs.Researched and proposed solutions to address business problems.Maintained and supported ICT infrastructure, ensuring operational readiness.Provided 2nd line ICT support and managed high-priority incidents.Performed root cause analysis and recommended service enhancements.Managed IT assets, ensuring business continuity and disaster recovery.

Provided remote and on-site support for software, hardware, and operating systems.Troubleshot and resolved technical issues, ensuring minimal operational disruption.Operated and maintained DVR/NVR camera systems.Managed customer service inquiries related to parcel tracking and theft.

Managed sales administration and customer service.Coordinated supply chain activities and outbound logistics.Monitored expenses and allocations, and managed site safety and maintenance.

Maintained QA administration and data capturing.Conducted stock movement reports and SAP releases.Coordinated auditing activities and procurement of office materials.

Provided remote and on-site support for software and hardware systems.Trained staff on Freightware E-mobile and Expresslink.Delivered customer service and technical support for internal clients.

Maintained QA administration and data capturing.Conducted stock movement reports and SAP releases.Coordinated auditing activities and procurement of office materials.

Responsibilities Inspection of bottles at a light stationDoing Various Special Checks to ensure bottles in specificationEnsuring that the line runs smooth at all times.

Assist customers with ISP type requests (e.g. E-mail (POP3, SMTP, O365), Connectivity, Hosting, etc).Assist with resolving / completing ISP and Tier 1 service requests.Become familiar with relevant customers and their environments.Become familiar with the Company’s services and solutions, and actively promote the company and its services.Engage in formal or informal knowledge transfer to/from other project members.Follow standard service desk operating procedures as per SOPMonitor incoming requests for repetitive issues and trends.Monitor NOC systems for anomalies, and raise tickets as appropriate.Receiving, and logging tickets for, all inbound requests (e-mail, telephonic, customer portal).Receiving, and logging tickets for, all inbound requests (e-mail, telephonic, customer portal).Report informal status regularlyReport weekly formal status to the relevant supervisor /team lead

ResponsibilitiesBaggage SortingAircraft Ground Handling

Been working for KKS as a general work part time from Matric though till after college.