Rene Heins Email & Phone Number

Currently:Sales and Service Account Management for (global) accounts, besides Business Development for new clients.Overall:About 25 years of experience in ICT outsouring in direct contact with customers. Developing and offering global ICT solutions that fits to customer needs. Active in a global setting, playing on various levels.Close communication and cooperation with the customer is key for success.Listener, Communicator and Innovator.Broad experience in managing large IT and Telecom outsourcing contracts in an international setting: - Account and Sales Manager / Business Development existing accounts; - Customer Business Manager / Service Manager; - Project Management;Broad experience with services like: - Public Cloud Solutions (Azure, AWS, Open Telekom Cloud); - Large scale ERP hosting solutions (SAP/MS Dynamics/JDEdwards); - End-to-End Internet of Things solutions, based on NarrowBand-IoT, from devices to Cloud of Things platforms based on Azure; - Global WAN solutions (MPLS, SD-WAN, APM); - ITIL based process designing, implementation and maintaining for large ICT outsourcing contracts. Process and Service oriented: - Process alignment between customer and outsourcing partner; - Financial Management of large outsourcing contracts (costing - billing - profitability); - Contract Management for large account ICT contracts, including initial Contract Negotiations; - Development of services and agreements for new ICT services; - Development of Service Level Agreements; Customer serviced like: ProRail, MCB, Wolters Kluwer, myBrand, Heineken International, Shell, Canon Europe, TomTom, among othersVarious Sales and Account Management Trainings (Krauthammer, Corporate Vision)Certified ITIL Service Manager V3Prince2 Project ManagerFluently speaking Dutch and English and reasonable GermanSpecialties: Sales and Account Management, Service Management, ITIL Processes, Operations Management, Contract Negotiations, Contract Management.

Listed skills include Outsourcing, It Service Management, Itil, Project Portfolio Management, and 24 others.