Zulheiry Fahmie Zulkifli Email & Phone Number

New Plymouth, Nz

New Plymouth, Taranaki, New Zealand

New Plymouth, Taranaki, New Zealand

New Plymouth, Taranaki, New Zealand

Taranaki, Wanganui & Manawatu, New Zealand

Auckland, New Zealand

Kuala Lumpur, Malaysia

Kuala Lumpur, Malaysia

1. Act as Dedicated Account Manager for PLI account, and responsible to understand technical challenges and requirements by client as well as day-to-day operation2. Find initiatives and improvement plans to close technical gaps between engineers, as well as technical gaps between client’s requirements and team capabilities.3. Involved in tenders and proposals as Technical Consultant for Citrix and Infra capabilities.

The Intermark Jalan Tun Razak

1. Leading a team of three Engineers in providing IT Support.2. Responsible to ensure all engineers are well-equip with needed knowledge to support the client effectively3. Initiate improvement plans so client’s expectations are always met if not exceeded4. Focal Point / Escalation Point for technical-related issues by engineers

Kuala Lumpur, Malaysia

1st level field support, 2nd level technical support and facilitate escalation management for status updates to clients, faults report and etc. Leading a group of 3 Engineers in deploying Citrix XenApp / XenDesktop technologies with industry best practice.

Mid Valley

Work Description (Technical):1. Provide solutions & architecture designs Citrix (XenApp & XenDesktop) as well as VMware vSphere products2. Take over Operation support from current Support team in order to minimize BAU impact and ultimately meet the SLA.3. Working in dual mode (Engineering and Operation).Work Description (Non-Technical):1. Interview candidates for technical positions, and advise the management on candidates’ competencies2. Travel to Philippines and Australia to perform Environment Due Diligence before fully taking over the Operation3. Provide Knowledge Transfer to KL team members on current Operation Support model

Cyberjaya Malaysia

Work Description (Technical):1. Build and setup new environments for Citrix XenApp and Citrix XenDesktop, together with all core components2. Provide Operation support for Citrix XenApp, Citrix XenDesktop, VMware and Wintel support 3. Scripting using VBScript and batch file ( Daily health checks, ID Recertification, Environment Due Diligence (OS version).4. Generate application reports via Citrix Console and performance reports via Citrix EdgeSight5. Heavily involved in DR Drill exercises (Citrix representative)Work Description (Non-Technical):1. Mentoring, coaching and supervising new team members on daily operation2. Create Knowledge Base ( Technical KB - for team’s reference & How To KB - for normal users’ reference), together with Team’s official guidelines & documentations (DR exercise, Environment Due Diligence)3. Involve in interviewing candidates for Support, Administrator and Engineering level4. Single-Point-of-Contact for DR Drills (Citrix team - APAC regions)5. Floor Marshal Committee Members (Fire Marshal & First Aider)6. OSHA Committee Members

Cyberjaya, Malaysia

Work Description (Technical):1. Provide Citrix XenApp and Wintel support for clients based on agreed SLA (Incident, Change and Problem managements).2. Total responsible for XenApp Servers, Web Interface Server, License Server, and AD.3. Perform Daily Health Checkup, (disks space, qfarm /load, Citrix services, server uptime, etc.)4. Provide Citrix usage report for farm performance report.5. Develop and maintain scripts (using VBScript and VB.Net) to be used in environment.

Cyberjaya, Malaysia

Work Description (Technical):1. Provide break-fixed Wintel and VMware vSphere support remotely based on agreed SLA.2. Handle Active Directory, GPO, DNS, DHCP and file servers.3. Liaise with DELL Technical Support and Enterprise-Microsoft Support Center if necessary4. Provide leverage support with other teams, handling their servers issues / problemsWork Description (Non-Technical):1. Point-of-contact for Malaysia team, as the team includes US and India counterparts2. Prepare process documentations, team handbook, and Statement-of-Work3. Provide Opsware (Microsoft patching tool) training for another team4. Heavily involve in New Graduate Program 2 (NGP 2), a recruitment program for the department (resume filtering, interviewing, 1-month advanced training, and performance accessing)

Pulau Pinang

Work Description (Technical):1. Update centralize antivirus DAT file for corporate used2. Design the System Operation Procedure (SOP) for Help Desk operation3. Troubleshoot and support almost 2000 PCs, laptops and networks for Penang, Bangi and Kedah plant (Windows 95, 98, 2000, XP, VISTA, Server 2003)4. Deploy Windows Update Services (WSUS)5. Maintain the laptop’s security especially the high ranked SONY officers (PointSec)6. Repair and reformat Windows ( Windows 95, 98, 2000, XP, VISTA) based on SONY standard installation and configuration