- Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns- Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)- Identify trends and insights, and optimize spend and performance based on the insights-Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points

I'm responsible for planning, developing, implementing, and managing the overall digital marketing strategy. In addition, I'm responsible for managing, guiding, and training digital marketers and other marketing positions in the team.

- Oversees all activities within a team- Sets and creates pathways for the team to achieve organizational goals- Responsible for distributing information to team members and stakeholders- keeping track of and structuring various tasks, employees and documents.- Conducting training of team members to maximize their potential- Conducting quarterly performance reviews- Managing project progress

• Managed the IT helpdesk and website live-chat agent by responding to user requests, and complaints and resolving technical issues onsite or remotely.• Deploy, troubleshoot, and update user accounts, business software, and system hardware. • Delegated jobs and managed performance of the I.T assistant.• Managed an up-to-date database of customer and partner information.• Procured IT equipment/devices and maintained proper inventory.• Developed and implemented I.T policies and user operating procedures for IT systems.