Cheryl Heiser Email & Phone Number

South Milwaukee, Wi, Us

South Milwaukee, Wi, Us

Milwaukee, Wisconsin, United States

Milwaukee, Wisconsin, United States

• Provides quotes and processes orders based on customer requests• Maintains understanding of pricing, products, product usage and procedures • Provides product information • Proactively communicates with customer throughout project/order and provides ongoing support• Responsible for problem resolution that meets and exceeds customer expectations• Creates and maintains complete and accurate customer information, files, and layouts

Greater Milwaukee Area

• Track and report project progression by coordinating with multiple departments.• Write weekly update emails to customers and respond and resolve questions and concerns.• Write and proofread technical and commercial proposals.• Place material orders for special projects.• Enter and process quotes for multiple customers.• Employee Engagement Committee Member

Waukesha, Wi

• Prepared sales meetings, customer appointments, coordinated publications, initialized product demonstrations. • Primary liaison between Account Managers, Business Managers and partners within the Welch’s Organization.• Assisted the Business Manager in fulfilling responsibilities for client sales planners and tracking systems.• Updated specific client reports such as distribution tracking, pricing reports, new item tracking, and special business initiative tracking.• Managed customer service and claims alerts, generated customer contracts.• Assisted Business Manager in maintaining all relevant product data.• Member of the Culture Committee.

Greater Milwaukee Area

• Delivered Sales Fundamentals (Distribution, Shelving, and Merchandising) goals in assigned territory• Coordinated and maintained all merchandising events in assigned territories• Maintained full distribution and display of products in assigned accounts• Reported outdated products, unbalanced stock, out-of-stock situations, and point of purchase to Unit Managers

Responsible for managing all daily store, production and donation center activities. Meet established revenue goals while optimizing the level of production within budgeted expense levels. Communicate internal and external factors contributing to the growth and development of store performance. Ensure the highest level of customer and donor service and professionalism are attained. Maintain standards for store presentation, organization and layout of facility, quality control and safety.

Responsible for the day-to-day management of specific sales departments and all associates Manage the merchandising efforts for the store to maximize sales and profit – identify sales trends and make recommendations to address opportunities to the regional teamManage teams of associates who flow merchandise to the selling floorMarkdown merchandise, execute merchandising plans Assist in management team in all areas of store operations when needed

Accountable for planning and directing the day to day operations of the retail store Hiring, training, coaching store associates, customer satisfaction, setting and managing employee goals Responsible for overall store profit and loss including meeting Company sales goals and security of productMaintaining sales floor appearance and visual merchandising standardsImproved St. Francis store ranking from 377 to 124 in 9 monthsPromoted to the number one sales volume store in the Region in March of 2010

Integral member of the team that opened the first corporate owned Harley Davidson store. Set the tone, lead the store’s culture and environment, ensured success in all aspects of customer service, profitable operations, people development and merchandise presentation Developed pre-opening and opening processes as well as authoring an Operational Procedural Manual as part of start up operationsMember of the initial recruitment team for the store opening; later recruited successful sales associate and management team membersManaged staff of 14 set training guidelines for staff, designed metrics to meaure success of staff to company bottom lineSuceeded in meeting and exceeding target opening date through well organized process planning and exceptional leadership

Store Support Specialist – New Store and Remodel OperationsAssisted in opening, remodeling and closing processes for the Stores Support Department with average growth of 12% per year over a four year period (100 new store openings, 200 remodels and 40 closings)Designed and maintained Scorecard to measure success of processes; responsible for compiling results to share with cross functional teamsDeveloped tracking system in order to assure new store materials were received in a timely mannerCompiled daily reports for remodel stores from information gathered from Construction Managers, District Sales Mangers and Store ManagersUpdated New Store, Remodel and Closing Guides annually, using InDesign and Photoshop.Conducted weekly remodel conference calls between Construction Managers, District Sales Managers and Store Sales Managers, to ensure understanding among all partiesProcessed new and remodel supply orders in PeopleSoftCoordinated timely receipt of new store supplies with several vendors

Primary responsibility was assembly of weekly newsletters for stores, including key information about promotional offers, price changes, product knowledge, field sales initiatives, and corporate goals and marketing information to an 800+ store chainDeveloped and prepared newsletter for Outlet division (Factory Brand Shoes) of the organizationAssisted Retail IS Team by adapting regression tests for new point of sale releases, as well as scheduling personnel for various test sessions prior to roll outSupported the Purchasing Manager by collaborating to track, order and research items necessary for store operations

Served as member of two person customer service department for a 700+ store chain with an average of 500 customer contacts per monthResponded to customer concerns in a timely manner, generally within 24 hours, via phone or emailCollaborated with field management team to seek a positive resolution to customer issuesAchieved a more streamlined process by incorporating systems from several other departmentsEntered all customer correspondence onto a monthly call log which was distributed to field and home office supervisorsResponsible for tracking quarterly store shops

Responsible for planning and directing the day to day operations of the retail store, including customer satisfaction, recruiting, supervision and managing goals of employees Hired as assistant manager promoted to store manager within three months of hire Increased sales 25% while reducing retail losses (shrink) by half

Ba, Organizational Communications

Education record