Mostafa Hegazi Email & Phone Number

Jeddah, Makkah, Saudi Arabia

Jeddah, Makkah, Saudi Arabia

• Build and maintain strong, long-lasting customer relationships• Develop a trusted advisor relationship with key accounts and stakeholders• Oversee customer account management, including negotiating contracts and agreements• Operate as the lead point of contact for matters specific to your customers• Ensure the timely and successful delivery of our solutions according to customer needs• Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts)• Prepare and deliver presentations, proposals, and sales contracts• Collaborate with internal teams to improve the entire customer experience• Identify opportunities for upselling and cross-selling within your portfolio• Resolve complex client issues in a timely manner• Meet and exceed sales quotas and KPIs

Cairo, Egypt

• Managing the sales team, its operations, and the sales coordinator.• Defining appropriate ERP Value Propositions and driving the implementation of sales and marketing campaigns• Prospecting, initializing, following up and finalizing various opportunities for MS Dynamics products• Analysing all daily activities and duties to maintain high levels KPIs• Establish professional and deep relationships with key personnel in assigned customer accounts, and vendors.• Attracting new business lines via corporates.• Leads account planning process that develops account strategy, financial targets and critical milestones• Lead and manage the end-to-end sales process through engagement of appropriate resources such as Pre-Sales• Consultants.• Pipeline development through a combination of personal relations, direct prospecting, phone calls, email campaigns and other regular marketing techniques.• Accurate quarterly forecasting and revenue delivery.• Generate short-term results whilst maintaining long-term perspective to maximize overall revenue generation.

• Prepare, revise, and submit reports, budgets, financial operations, and other documentation.• Handling more complex inquiries and complaints.• Setting Tele-Sales targets and making sure of achievement.• Oversee customer service response on 2 Facebook groups each with 1500 owned by the company.• Publishing to the customers, regular newsletters on email, and via social platforms.• Helping to develop and update customer service policies, procedures, and standards.• Making sure accurate records are kept of communications with customers.• Analysing essential management information to see how well customers are being served.• Help to orient, train and appraise new and existing staff.• Keeping up to date with customer service developments, such as data protection.• Work jointly with other department heads, especially senior business managers.• Aim to strengthen client relationships and ensure the successful continuance of business operations.• Implement measures to provide motivation for employees.

Cairo, Egypt

• Receive calls from Orange employees all over the world “around 20,000 employees” for IT issues.• Do the first level of troubleshooting, and resolve a minimum of 50 % of the reported incidents.• Deal with Active Directory, Lotus Notes, Outlook, and over 300 other applications daily.• Act as a monitoring support engineer, by monitoring Orange Network and proactively supporting the system.• Acting as a shift leader to manage team duties, and distributing tasks.• A new project was initiated in the team after a lot of tasks has been added, which mentoring newcomers for 3 months during which the following is done.• Setting up a full plan to make sure that all various team tasks are clear, and they can perform it.• Giving newcomers training sessions in various topics such as handling customers, effective email techniques, and basic ITIL.• Following up on their daily and weekly KPIs and setting up reports for them.

Programming For Data Science For Enterprise, Data Processing

Learn the programming fundamentals required for a career in data science. By the end of the program, you will be able to use R, SQL.

Bachelor'S Degree, Computer Science

Activities and Societies: - Vice president of ASSC club - Head of Marketing, Utopia Club

Graduation Project, Image Recognition, A-

My graduation project was about digital watermarking through implementing three different algorithms to make the encryption able to resist.