Mostafa Hegazi Email & Phone Number

Jeddah, Makkah, Saudi Arabia

Jeddah, Makkah, Saudi Arabia

• Build and maintain strong, long-lasting customer relationships
• Develop a trusted advisor relationship with key accounts and stakeholders
• Oversee customer account management, including negotiating contracts and agreements
• Operate as the lead point of contact for matters specific to your customers
• Ensure the timely and successful delivery of our solutions according to customer needs
• Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts)

Cairo, Egypt

• Managing the sales team, its operations, and the sales coordinator.
• Defining appropriate ERP Value Propositions and driving the implementation of sales and marketing campaigns
• Prospecting, initializing, following up and finalizing various opportunities for MS Dynamics products
• Analysing all daily activities and duties to maintain high levels KPIs
• Establish professional and deep relationships with key personnel in assigned customer accounts, and vendors.
• Attracting new business lines via corporates.

• Prepare, revise, and submit reports, budgets, financial operations, and other documentation.
• Handling more complex inquiries and complaints.
• Setting Tele-Sales targets and making sure of achievement.
• Oversee customer service response on 2 Facebook groups each with 1500 owned by the company.
• Publishing to the customers, regular newsletters on email, and via social platforms.
• Helping to develop and update customer service policies, procedures, and standards.

Cairo, Egypt

• Receive calls from Orange employees all over the world “around 20,000 employees” for IT issues.
• Do the first level of troubleshooting, and resolve a minimum of 50 % of the reported incidents.
• Deal with Active Directory, Lotus Notes, Outlook, and over 300 other applications daily.
• Act as a monitoring support engineer, by monitoring Orange Network and proactively supporting the system.
• Acting as a shift leader to manage team duties, and distributing tasks.
• A new project was initiated in the team after a lot of tasks has been added, which mentoring newcomers for 3 months during which the following is done.

Programming For Data Science For Enterprise, Data Processing

Learn the programming fundamentals required for a career in data science. By the end of the program, you will be able to use R, SQL.

Bachelor'S Degree, Computer Science

Activities and Societies: - Vice president of ASSC club - Head of Marketing, Utopia Club

Graduation Project, Image Recognition, A-

My graduation project was about digital watermarking through implementing three different algorithms to make the encryption able to resist.