It Support Engineer
Current
Apr 2023 - Present
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Hekma Alobaisi Email & Phone Number
IT Support Engineer
at
New Era Technology NZ
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
IT Support Engineer
Location
Auckland, New Zealand
Company size
Who is Hekma Alobaisi? Overview
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Quick answer
Hekma Alobaisi is listed as IT Support Engineer at New Era Technology NZ, a with 121 employees, based in Auckland, New Zealand. AeroLeads shows a matched LinkedIn profile for Hekma Alobaisi.
Hekma Alobaisi previously worked as Desktop / Network Support Technician at New Era Technology Nz and IT Technician at Obaisi-Tech.Com. Hekma Alobaisi holds Diploma, It Technical Support from Whitecliffe College - Arts | Design | Fashion | Technology.
Company email context
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New Era Technology NZ
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Profile bio
About Hekma Alobaisi
As an experienced IT Support Engineer with over four years in the industry, I have developed a robust skill set that spans server administration and cloud services. My journey in IT has been marked by a commitment to delivering exceptional technical support and customer service to a diverse group of users, including staff, teachers, management, and students. Currently, I serve as an IT Support Engineer at New Era Technology, where I manage and troubleshoot complex IT infrastructures, ensuring seamless operations for over 170 staff and 1800 students. My role involves administering M365 environments, setting up and maintaining user accounts, and overseeing server and network performance. I am particularly passionate about server administration, cloud computing, and PC building. These interests drive me to continuously expand my knowledge and stay updated with the latest technological advancements. My technical proficiency includes Microsoft Windows, Office, Server (2012-2019), Active Directory, Azure, M365 Admin, and Hyper-V virtualization. In addition to my technical skills, I pride myself on my ability to communicate effectively with users of all technical levels, providing clear explanations and empathetic support. I thrive in environments that challenge me to solve problems and improve systems, always aiming to enhance user experience and operational efficiency. If you are looking for a dedicated IT professional with a strong foundation in server administration, cloud services, and PC building, feel free to connect with me.
Current workplace
Hekma Alobaisi's current company
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New Era Technology Nz
7 roles
Hekma Alobaisi work experience
A career timeline built from the work history available for this profile.
Desktop / Network Support Technician
Daily IT support and technical service tasks at local school.Cloud administration management through M365 and Azure.Microsoft Teams administration and troubleshooting.Set up, configuration and issuing of staff laptops and student MOE devices.Telephone, email, mobile and face-to-face technical support and troubleshooting.Troubleshooting and supporting Projectors and printers.Supporting Office 365 apps for staff and students.Installation and configuration of laptops and desktops. Troubleshooting network, WIFI and Access Points.Level one service desk support and use of ticket management system - ConnectWise Manage.
Sep 2021 - Apr 2023
It Technician
Obaisi-Tech.Com
Director and Head IT Technician
Jul 2021 - Mar 2022
Technical Services Administrator
Nov 2020 - Jul 2021
Technical Services Administrator
Role Included: being responsible for the audit and decommission of IT equipment.We receive customers' previous IT equipment including laptops, desktops, tablets, servers, monitors and audio/visual. We record into our company system details of all equipment, remove any identifying information of the previous owner, wipe out storage of devices to ensure secure deletion of previous owner's data and make ready for new owner. If the received equipment have no value we e-waste them, otherwise, we add them to our inventory to then be sold as second-hand refurbished IT equipment to businesses, educational institutions and/or students.Project work includes: Assist in the relocation and set up of IT equipment from a client's previous office space to their new one. 5 months full time to start with in 2019.Later on part time on and off casual in 2020 and 2021 on as needed basis.
Jul 2019 - Jul 2021
Security Officer
Jun 2020 - Apr 2021
Student In It Technical Support And Systems Administration
Have finished a level 5 Diploma in IT Technical support in 2018 and currently studying for a Level 6 Diploma in Systems Administration in 2019 due to finish soon.
Feb 2018 - Feb 2020
Team & coworkers
Colleagues at New Era Technology NZ
Other employees you can reach at newerait.co.nz. View company contacts for 121 employees →
AR
Alistair Robinson
Colleague at New Era Technology NzCanterbury, New Zealand
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JD
Josh Dobson
Colleague at New Era Technology NzChristchurch, Canterbury, New Zealand
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Luke Dewsnap
Colleague at New Era Technology NzAuckland, New Zealand
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KF
Kate Finlayson
Colleague at New Era Technology NzAuckland, New Zealand
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Arthur Ahbez
Colleague at New Era Technology NzAuckland, New Zealand
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HW
Haydan White
Colleague at New Era Technology NzAuckland, New Zealand
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WL
Wei Liu
Colleague at New Era Technology NzHamilton, Waikato, New Zealand
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ES
Elyas Salimi
Colleague at New Era Technology NzNew Zealand
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JJ
Jijo Joy
Colleague at New Era Technology NzChristchurch Metropolitan Area, New Zealand
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DC
David Campbell
Colleague at New Era Technology NzKenner, Louisiana, United States
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Alistair Robinson
Colleague at New Era Technology NzCanterbury, New Zealand
View →
JD
Josh Dobson
Colleague at New Era Technology NzChristchurch, Canterbury, New Zealand
View →
LD
Luke Dewsnap
Colleague at New Era Technology NzAuckland, New Zealand
View →
KF
Kate Finlayson
Colleague at New Era Technology NzAuckland, New Zealand
View →
AA
Arthur Ahbez
Colleague at New Era Technology NzAuckland, New Zealand
View →
HW
Haydan White
Colleague at New Era Technology NzAuckland, New Zealand
View →
WL
Wei Liu
Colleague at New Era Technology NzHamilton, Waikato, New Zealand
View →
ES
Elyas Salimi
Colleague at New Era Technology NzNew Zealand
View →
JJ
Jijo Joy
Colleague at New Era Technology NzChristchurch Metropolitan Area, New Zealand
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DC
David Campbell
Colleague at New Era Technology NzKenner, Louisiana, United States
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2 education records
Hekma Alobaisi education
Diploma, It Technical Support
Certificate - Various Fields, Various Fields
Lynda.Com
FAQ
Frequently asked questions about Hekma Alobaisi
Quick answers generated from the profile data available on this page.
What company does Hekma Alobaisi work for?
Hekma Alobaisi works for New Era Technology NZ.
What is Hekma Alobaisi's role at New Era Technology NZ?
Hekma Alobaisi is listed as IT Support Engineer at New Era Technology NZ.
Where is Hekma Alobaisi based?
Hekma Alobaisi is based in Auckland, New Zealand while working with New Era Technology NZ.
What companies has Hekma Alobaisi worked for?
Hekma Alobaisi has worked for New Era Technology Nz, Obaisi-Tech.Com, Divers Group, Simply Security, and Whitecliffe College - Arts | Design | Fashion | Technology.
Who are Hekma Alobaisi's colleagues at New Era Technology NZ?
Hekma Alobaisi's colleagues at New Era Technology NZ include Alistair Robinson, Josh Dobson, Luke Dewsnap, Kate Finlayson, and Arthur Ahbez.
How can I contact Hekma Alobaisi?
You can use AeroLeads to view verified contact signals for Hekma Alobaisi at New Era Technology NZ, including work email, phone, and LinkedIn data when available.
What schools did Hekma Alobaisi attend?
Hekma Alobaisi holds Diploma, It Technical Support from Whitecliffe College - Arts | Design | Fashion | Technology.
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