- Management of all projects (timelines, budgets, implementation, production) across all industries including commercial and public sectors.- All client comms and stakeholder liaison- Management of multiple artists for large scale public art and commercial mural projects across Australia, including artist engagement, briefing and all areas of contracting.- Business management - finance, scheduling, marketing- Business development

- Development of new introductory program on fibres and textiles for new Masters students- Creation and delivery of all lectures for semester long program- Creation of course guide and all assessments- Marking of student assessments in accordance with course deliverables and outcome requirements

Doubled merchandise sales year on year in a "no sale or discount policy" environment.Buying, product development and merchandising of all RMIT branded apparel and merchandise for sale in retail outlets and online in response to and anticipation of customer demand. Successful delivery of annual sales plan for all RMIT merchandise. Sales activities included:- driving marketing of products across Campus Store outlets; - visual merchandising of outlets and maintenance of visual displays to maintain a dynamic customer experience; and- carrying out a number of successful pop-up shops around campus and at the annual RMIT Graduation and Gown and Ticket event.Responsibilities also included product development training for all store staff, administrative processes including stocktake, tight stock management and control, retail customer service, supplier relationship management, and ensuring (by working closely with RMIT central marketing) all merchandise and store displays align with RMIT branding guidelines by developing strict processes for approval.Introduced fair trade apparel offering and built fair trade offering to 25% of total product offer over two years.Highlights: - Creating an annual brief that we put out to all students to respond to with a design. Winning designs were paid a fee and put in to production with local or fair trade suppliers and included printed tote bags, knitted beanies and scarves. - Sourcing and purchasing student made products for sale in the RMIT Campus store to provide a showcase of student skills and products for people to purchase.- Commissioning an amazing Fine Arts student to create an abstract impression of the RMIT City Campus which he turned in to a mural on the city store wall and we then made prints out of for sale in store.- Introducing and educating people about the importance of Fair Trade.Key challenges: - Navigating a bureaucratic system with multiple stakeholders- "no discount or sale policy"

Consulting in project management and delivery for the Council of Textile and Fashion Industries of Australia. Specifically, during this time I wrote all project documentation to support the application for funding for a webinar series on textiles and fibres. Once funding was secured, I sourced a webinar platform and developed the online program which included two webinars in the series, and then delivered it a number of times to people across Australia.

Planning and Strategy:- Working closely with TFIA CEO to develop a membership strategy for the TFIA’s membership streams.- Working closely with TFIA CEO and Australia Fashion Council Chair to develop a membership offering, recruitment and retention strategy, and branding for the 2014 relaunch of the Australian Fashion Council (AFC).- Coordinating and conducting market research of eligible AFC members - surveys and one-on-one interviews; analysing results and presenting findings. - Developing membership offering, business model and launch strategy based on market research findings.- Presenting AFC strategy to high level executives including TFIA Board and members at meetings including the TFIA AGM.- Coordinating the 2014 launch of the AFC, including writing a promotional plan, website brief, member recruitment plan, and establishing a number of procedures for processing memberships.- Planning and coordinating membership events.- Writing promotional material, including articles and press releases for industry publications, about the 2014 AFC launch.- Member relations - maintaining open lines of communication with all members to ensure member needs are met by the TFIA.- Delivery of member services.Sales:- Analysing membership figures from past 7 years in terms of retention, new memberships and total annual membership for projection, benchmarking and reporting.- Member recruitment - communicating the benefits of joining the TFIA and selling membership.- Member retention - ensuring existing members believe they are getting value for money in TFIA membership, and that their membership needs are being met.

Project Activity:- Writing grant submissions for funding for TFIA projects across Australia.- Coordinating project activity associated with projects including the Victorian State Government supported Textile and Fashion Precinct, and TFIA's 2013 Melbourne Spring Fashion Week (MSFW) Panel Discussion.- Coordination of nation-wide TFIA projects including planning, implementation, resource allocation, risk management, and achievement of key performance indicators and milestones.- Liaising with project teams to achieve agreed project outcomes.- Engagement and management of relevant project stakeholders.- Promotion, where relevant, of projects to engage industry and increase levels of involvement- Evaluation of project success based on stakeholder feedback and planned outcomes.- Preparation of all relevant project documentation including reporting- Coordinating all TFIA events - compiling guest lists, writing and distributing press releases, arranging catering and all event requirements.- Promoting all TFIA initiatives and events via TFIA's social media platformsGeneral Activity:- Responding to media inquiries around current issues and events, eg. Bangladesh.- Advising and assisting industry.- Distributing press releases via a comprehensive, world-wide media contact list, and through social media.- Developing and managing TFIA's monthly social media schedule – Instagram, Twitter, FB and Blog.- Working collaboratively with the TFIA Board, TFIA team, TFIA members and other stakeholders.- Representing the TFIA at relevant events and meetings.Administration Activity:- Providing frontline reception for incoming phone calls.- Using CRM software to manage the TFIA database.- Developing administrative systems and processes.- Assisting TFIA Finance with financial administration of petty cash and accounts receivable.- Maintaining travel accounts - bookings, reconciling accounts with purchase orders.- Researching relevant industry reports and synthesising.

I was initially brought on board at the TFIA to work on a government-funded TFIA initiative to support the local fashion industry, driving the project to make it ready for predetermined deadlines. This and other work as a Project Officer involved:- Developing a database of all textile, clothing and footwear (TCF) related businesses in Victoria.- Supporting the General Manager in TFIA projects through research, administrative tasks, communicating with key stakeholders.- Assisting in the promotion of a TFIA-run Melbourne Spring Fashion Week panel discussion, writing blog posts, mail-outs, and social media posts.- Contributing to the tone and direction of the panel discussion, by writing questions for the panel facilitator.

At Tessuti, I am responsible for:- Visual merchandising of stock and store displays.- Processing online and phone orders.- Providing exceptional customer service, assisting clients with a range of enquiries by understanding their needs and helping them to find solutions.- Providing advice to customers around fabric applications and suitability, assisting with sewing projects and offering guidance to beginners.- Processing in-store sales.- Developing trend / inspiration boards.- Maintaining stock levels and a tidy store.Good product knowledge and understanding customer’s needs are critical to good customer service at Tessuti. Good customer service creates a good retail environment and consequent customer loyalty. Understanding customer’s needs is critical to ensuring the right stock is available at the right time and at the right price.

One semester international postgraduate MBA study abroad program - NY, USASpecialisations: Fashion & Retail Merchandising, Planning and Control; Brand ManagementConducted numerous case studies which involved sales and inventory planning to maximize profitability, including analyzing sales data, budget planning and developing initial and markdown pricing strategies.

In this role I worked closely with the General Manager of Australian Red Cross Retail Stores to reduce waste and divert unsellable merchandise from landfill, setting up the Australian Red Cross Green Team. This contributed to the development of an environmental waste minimization strategy for all 167 Australian Red Cross stores nation-wide.Here are some of the other things I did regularly in this role across three stores:- Strategic stock ordering.- Reporting on end of month figures.- Managed store roster.- Supervised and trained large team of store volunteers.- Worked independently, opening and closing stores.- Visual merchandising of stock - shop floor and window displays.- Conducted all point of sale activities.- Consulting customers on styling advice.- Sorting of donated goods for sale in stores.

Working as the National Assistant Buyer for the Australian Red Cross I worked with the General Manager to develop strategies that would increase sales, turnover and maximise gross margin. Sales and inventory planning were critical to maximizing profitability. I analysed sales data in order to ensure the most efficient allocation of stock amongst the 167 retail stores across Australia. Efficient stock control was a necessity for stores, as many were also inundated with local donations. To increase efficiencies in the buying and allocation processes I streamlined processes and procedures for stock ordering, raising purchase orders, supplier payments and warehousing systems. I also implemented a rigorous communication schedule between head office and the warehouse, and head office and stores, and restructured all inventory and allocations spreadsheets and ordering systems.These were some of my day-to-day tasks:- Sourcing best value merchandise for 167 Australian Red Cross retail stores nation-wide.- Selecting and allocating new purchased stock to all 167 stores based on demand and store target market.- Consulting stores on stock requests and processing store orders to ensure appropriate and timely delivery of stock to Australian Red Cross retail stores.- Placing supplier orders and raising purchase orders.- Ensuring timely payment to suppliers.- Collaborating with warehouse personnel on most efficient stock distribution practices.- Sourcing and liaising with suppliers of wholesale clothing, accessories and giftware.- Negotiating best price on stock for orders with suppliers.I left this role to return to my studies.

While working as a Production and Head Office Assistant I:- Received supplier orders and allocated stock to stores- Priced and coded new stock- Dispatched orders around Australia and New ZealandAs a store manager at John Cavill, I was responsible for: - Updating store window displays, and visually merchandising stores to enable stock rotation and consequently increase turnover- Opened and closed the store and worked in-store autonomously, assisting clients and carrying out all store-related duties- Developed a client list- Worked to sales targets

Consolidated information from extensive research, for inclusion in TAFE NSW Sydney Institute's Strategic Plan periodical progress reporting.Researched industry areas, employment trends and projections and educational demand for information to support Sydney Institute’s submissions to the Department of Education and Training for funding for 12 major and minor building projects.Environmental target planning for contribution to Sydney Institute's 2010 Annual Plan and quarterly progress reports through analysis of energy consumption over three year period; calculating targets and determining whether or not targets could be met.Weekly data reporting, outlining enrolment numbers and targets and uploading reports onto the Sydney Institute Intranet.Extensive use of Microsoft Office Suite, especially Excel: macros, pivot tables, lookups, graphing and formulas.

Ensured the safety, security and comfort of all guests and maintaining a professional attitude at all time.Exercised superior communication skills and cultural understanding, working as part of a broad multicultural team in an international environment.Delivered first class customer service.