Helana Neumann Email & Phone Number

Washington D.C. Metro Area

• Manages the quality and presentation of REALTOR.org content, and ensures that it addresses the goals of both the association and the site’s visitors.
• Optimizes assigned Web channels of the site
• Creates written, visual, and interactive Web content
• Does both copy editing and substantive editing of staff-submitted site content
• Promotes content throughout the Web site and via social media
• Works with NAR staff to ensure that content is of interest and useful to site visitors

• Provided technical support for the development of NAR's first web site
• Worked with department staff to streamline and computerize the trade association's business processes
• Had in-depth conversations with the staff for whom I built the applications, to make sure all of their business needs would be satisfied by the development I did
• Wrote detailed database requirements
• Built and maintained internal and web-facing databases in Lotus Notes
• Did database QA testing

Washington D.C. Metro Area

• Worked with department staff to streamline and computerize the trade association's business processes
• Had in-depth conversations with the staff for whom I built the applications, to make sure all of their business needs would be satisfied by the development I did
• Wrote detailed database requirements
• Built and maintained internal databases in Lotus Notes
• Did database QA testing
• Trained staff and provided detailed written instructions on database use

Washington D.C. Metro Area

• Assisted association staff with technical problems, answering questions and solving problems in person, on the phone, and through email
• Did troubleshooting of hardware and software problems
• Repaired and upgraded PC hardware
• Installed and upgraded software
• Taught in-house computer classes
• Developed and maintained a touchscreen building directory

Washington D.C. Metro Area

• Set up and maintained user profiles and network groups in Novell Netware
• Set up and maintained shared drives in the company network
• Set up and maintained network printer connections
• Did troubleshooting of network hardware and software problems

Washington D.C. Metro Area

• In dBase III+, developed and maintained databases
• In WordPerfect Plus, created and maintained databases, and wrote macros
• In AS400 system, maintained databases
• Was the calligrapher for award certificates given to NAR members by the government affairs department

Washington D.C. Metro Area

• Working for the Director of Senior Citizen Housing and the Director of Continuing Jewish Education:
• Wrote articles for and edited the Senior Citizen Housing newsletter
• Fielded questions about the B'nai B'rith Senior Citizen Housing facilities, taking and making phone calls and replying to letters about the program
• Assisted the program director with paperwork for HUD Section 8 housing
• Produced the B'nai B'rith Speakers Bureau catalog, contacting speakers to request their bios and photos, editing the bios, and assisting with catalog layout and design
• Edited a book on Jewish resistance during World War II

Eugene, Oregon Area

• Made up the cash drawer bags for the store's cashiers and made change for cashiers
• Worked the window in the customer service office
• Maintained the bad check list
• Maintained the time-purchase contract list, wrote repossession warning letters and made warning phone calls to people who had defaulted on their contracts
• Balanced the books for the cashier's office at the end of each day
• Worked with the store deposit clerk and the store security guard on daily bank deposits of cash and checks

B.A., Romance Languages

Activities and Societies: Phi Beta Kappa Society

Italian Language & Literature

French Language & Literature