Helana Neumann Email & Phone Number

Washington D.C. Metro Area

Manages the quality and presentation of REALTOR.org content, and ensures that it addresses the goals of both the association and the site’s visitors. • Optimizes assigned Web channels of the site • Creates written, visual, and interactive Web content • Does both copy editing and substantive editing of staff-submitted site content • Promotes content throughout the Web site and via social media • Works with NAR staff to ensure that content is of interest and useful to site visitors

• Provided technical support for the development of NAR's first web site• Worked with department staff to streamline and computerize the trade association's business processes• Had in-depth conversations with the staff for whom I built the applications, to make sure all of their business needs would be satisfied by the development I did• Wrote detailed database requirements• Built and maintained internal and web-facing databases in Lotus Notes• Did database QA testing• Trained staff and provided detailed written instructions on database use• Provided database user support• Programmed database enhancements when business needs expanded

Washington D.C. Metro Area

• Worked with department staff to streamline and computerize the trade association's business processes• Had in-depth conversations with the staff for whom I built the applications, to make sure all of their business needs would be satisfied by the development I did• Wrote detailed database requirements• Built and maintained internal databases in Lotus Notes• Did database QA testing• Trained staff and provided detailed written instructions on database use• Provided database user support• Programmed database enhancements when business needs expanded

Washington D.C. Metro Area

• Assisted association staff with technical problems, answering questions and solving problems in person, on the phone, and through email• Did troubleshooting of hardware and software problems• Repaired and upgraded PC hardware• Installed and upgraded software• Taught in-house computer classes• Developed and maintained a touchscreen building directory

Washington D.C. Metro Area

• Set up and maintained user profiles and network groups in Novell Netware• Set up and maintained shared drives in the company network• Set up and maintained network printer connections• Did troubleshooting of network hardware and software problems

Washington D.C. Metro Area

• In dBase III+, developed and maintained databases• In WordPerfect Plus, created and maintained databases, and wrote macros• In AS400 system, maintained databases• Was the calligrapher for award certificates given to NAR members by the government affairs department

Washington D.C. Metro Area

Working for the Director of Senior Citizen Housing and the Director of Continuing Jewish Education:• Wrote articles for and edited the Senior Citizen Housing newsletter• Fielded questions about the B'nai B'rith Senior Citizen Housing facilities, taking and making phone calls and replying to letters about the program• Assisted the program director with paperwork for HUD Section 8 housing• Produced the B'nai B'rith Speakers Bureau catalog, contacting speakers to request their bios and photos, editing the bios, and assisting with catalog layout and design• Edited a book on Jewish resistance during World War II• Fulfilled orders for B'nai B'rith books

Eugene, Oregon Area

• Made up the cash drawer bags for the store's cashiers and made change for cashiers• Worked the window in the customer service office• Maintained the bad check list• Maintained the time-purchase contract list, wrote repossession warning letters and made warning phone calls to people who had defaulted on their contracts• Balanced the books for the cashier's office at the end of each day• Worked with the store deposit clerk and the store security guard on daily bank deposits of cash and checks• Responsible for the contents of the store safe, and for locking the safe at night

B.A., Romance Languages

Activities and Societies: Phi Beta Kappa Society

Italian Language & Literature

French Language & Literature