Systems Analyst, Microsoft Certified System Engineer (MCSE), Microsoft Certified Solution Developer (MCSD), ITILv3 IT Service Manager, PRINCE2 Project Manager, Cerified Scrum Master (CSM), TOGAF Enterprise Architect. Graduated in Technology, a post graduate in Telecommunications Networks by UFMG and MBA in Business Management by FIA / USP.+25 years of experience in the IT area, with solid knowledge of technologies and platforms, co-creating and implementing new IT service delivery models, transforming relationships between companies, engaging people, providing a different way of delivering value in an agile and sustainable way.Development of IT projects using PMBOK, PRINCE2, FEL and agile methods: LEAN, KANBAN, SQUADS, SCRUM and OKR.Experience in the design of solutions, planning and governance of implementation and change projects based on the Prosci ADKAR methodology.Solid knowledge of business processes with significant experience in the healthcare sector, using BPM modeling tools and TOGAF corporate architecture framework.Implementation of ERP systems, hospital management systems: MV2000 and TASY, medical systems: PACS, RIS, LIS, PEP and RES.Experience in IT service delivery and support management based on ITIL, DEVOPS, CCoE good practices, contract management and SLA service level agreements.