Helder Augusto Email & Phone Number

United Kingdom

London, United Kingdom

• In this role I receive and deal with customer queries by phone, mail and face to-face; investigates and calmly resolves often challenging issues while providing solutions accordingly. I provide information on products.
• Managing refunds/compensation to customers and offering discounts where appropriate
• Consistently achieving set targets and contributing to operational performance improvements by effectively prioritising tasks and offering sound improvement suggestions during weekly meetings
• Planning, organising and delivering comprehensive staff training on operation of self-service machines
• Providing friendly and helpful service to customers at the self-service machines while ensuring minimal waiting time
• Responsible for organising and filing paperwork including “Drop & Go” manifest forms

London, United Kingdom

• I contributed to successful day-to-day running of shops across London by providing reliable support to various General Managers. I delivered effective systems training and supervision to 30+ staff members in line with.
• Handling basic HR function including staff recruitment; application reviews and shortlisting for interviews
• Resolving complex customer issues including complains and security issues in a fast-paced environment
• Responsible for cash handling, till balancing, analysing receipts and providing statements report to the General Manager
• Key participant in service improvement meetings and kept the shop team updated on new plans and strategies
• Rolling out new sales software for store tills and ensured user adoption through training for new and existing team members