Helder Lima Email and Phone Number

Forecasting, account/opportunity management in Salesforce.com. Managing the renewals, installed base analysis in the Territory. Maximize the Renewal rate of the assigned territory. Identify and develop technological upgrade opportunities based on the customer’s installed base. Identify and develop cross selling opportunities to grow the customer’s installed base. Follow up on existing customer’s installed base; provide full support to the channel and distributor ecosystem on this type of sales. Closing deals to reach Quarterly Quota. Keep Salesforce updated with opportunities and forecasting in order to provide visibility of the territory. Participate in the Weekly meetings with Renewal Sales Team, Weekly Call with Territory Team, 1:1 forecasting meeting.

Develop, improve and manage the Partnership Program;Prospect new partners and identify potential opportunities, prospect alliances and channels for business development;Monitor market movements, identify growth and propose competitive differentials for our products and solutions;Development and execution of partner training, aiming at generating sales and customer service excellence;Develop strategic planning for the growth of the portfolio of channels, alliances and partners;Manage the portfolio of partners, alliances and channels to increase sales and increase the market share of the solutions;Analyze the market and its niches to propose competitive differentials for our products;

Post-sales, customer retention (renewals).Be the first contact for Symantec Customers and Partners around the globe (B2B).Maintain a high level of service (SLA) to customers, partners and Symantec employees through service channels.Ensure the quality of information and data provision to internal and external customers.Follow Symantec's global service standard metrics and apply them to the local team.Excellent performance indicators (KPIs) of the Customer Care team with SalesForce and Oracle tools.Handle critical service cases.

• Conhecimento técnico do ecossistema Apple (iOS).• Monitoramento e resolução das questões dos usuários finais.• Manutenção de documentação detalhada sobre interações do cliente.• Interação com novos usuários ou funcionários internos conforme necessário.

• Logística de distribuição e controle de material promocional para as filiais da empresa.• Análise de público-alvo, viabilidade de comunicação e idealização de campanhas na TV, jornais, revistas, outdoors, encartes e folhetos.• Produção de “content marketing” para atrair e reter consumidores.• Produção e envio de “e-mail marketing”, mensuração de resultados através de relatórios, bem como organização e cadastramento de “mailing list”. Uso do software “iSend”.• Negociação com fornecedores diversos e com veículos de comunicação (jornais, TV, rádios, outdoors, panfletagem e revistas).• Alimentação de website (conteúdo, produtos e banners).

• Produção de “content marketing” para atrair e reter consumidores.• Gerenciamento, planejamento e manutenção das redes sociais da empresa.• Produção e envio de “releases” para a imprensa.

Criação de spots para chamadas de programas do canal.Criação de textos para interprogramas.Auxílio na produção de programas.