Heleen Joubert Email & Phone Number

South Africa

Johannesburg Area, South Africa

• Leading the daily management of client deliverables in the assigned account portfolio. Monitoring team performance and identifying new business opportunities.• Establishing team objectives and implementing strategies for realising set goals.• Maintaining a high-level of client satisfaction by meeting all financial goals set by the client and the company.• Building and maintaining long-term client relationships.• Managing and resolving client-related queries.• Researching and cross-selling additional services.• Compiling reports and completing workflows within set deadlines.

Johannesburg Area, South Africa

• Full management of the sales function for the designated business unit.• Managing employees and establishing set sales targets.• Evaluating and adjusting employee performance.• Creating sales-driven processes.• Leading weekly sales meetings.• Preparing accurate sales reports.• Implementing sales and operational procedures.• Delivering corporate presentations.• Developing and updating service level agreements (SLAs).• Managing new and renewing existing contracts.• Overseeing and preparing tender documentation.

Johannesburg Area, South Africa

• Identifying new business opportunities.• Sourcing new business leads.• Providing exceptional customer service to ensure high customer satisfaction levels.• Developing clear and effective written proposals or quotations for both existing and prospective customers.• Successfully building, developing, and maintaining long-term business relationships with both existing and prospective customers to generate new business.• Resolving customer problems and complaints.• Successfully negotiating and closing deals.• Compiling pricing schedules.• Delivering sales presentations.• Preparing accurate monthly sales reports.• Creating CDs, rate schedules and tenders.• Completing vendor documentation.• Attending networking events and managing conferences.

South Africa

• Identifying new business opportunities.• Sourcing new business leads.• Providing exceptional customer service to ensure high customer satisfaction levels.• Successfully building, developing, and maintaining long-term business relationships with both existing and prospective customers to generate new business.• Developing clear and effective written proposals or quotations for both existing and prospective customers.• Resolving customer problems and complaints.• Successfully negotiating and closing deals.• Compiling pricing schedules.• Delivering sales presentations.• Preparing accurate monthly sales reports.• Creating CDs, rate schedules and tenders.• Completing vendor documentation.• Attending networking events and managing conferences.

South Africa

• Performing pre-move home surveys.• Volumising transported goods.• Creating measurements, orders and job costings. • Obtaining information on relocation requirements.• Following up on pending relocations.

South Africa

• Managing all shipments from enquiry to delivery date.• Maximising the full use of all resources to provide an all-round move function to clients.• Acting as a single point of contact for the assigned corporate client portfolio.• Booking pre-move surveys for Consultants.• Creating service proposals and data files for external surveys.• Volumising inventory lists.• Updating monthly sales figures.• Ordering special crates and booking shipping containers.• Obtaining rates form service providers. • Completing export documentation and obtaining customs documentation from shippers.• Offering exceptional after-sales service.

South Africa

• Creating and presenting service proposals.• Developing standard operating procedures (SOPs).• Identifying new business opportunities.• Sourcing new business leads.• Providing exceptional customer service to ensure high customer satisfaction levels.