Provided support to players through various platforms, including live chat and organizational tools, ensuring a high level of service.Monitored and analyzed deposits to detect any irregularities or suspicious activities.Verified and approved withdrawal requests in compliance with company policies and regulations.Interacted with customers, reviewed and approved KYC documents, and addressed any concerns or inquiries.Managed projects, tracked KPIs, and compiled weekly reports to assess performance and identify areas for improvement.Investigated flagged or alerted customer accounts generated by the Fraud framework, taking appropriate actions as necessary.Assisted in marketing efforts by creating and publishing daily announcements and promotions on company platforms.Provided comprehensive information to customers and players about products, sites, policies, and promotions.Identified, reviewed, and analyzed suspicious gaming activities to ensure fair play and integrity.Supported players in resolving any difficulties they encountered during gameplay.Blocked and unblocked customer accounts according to established procedures and guidelines.Provided internal and external consultations on customer account status and related issues.Actively participated in improving internal procedures and processes to enhance customer satisfaction and operational efficiency.Maintained effective communication and information provision during ongoing issues to ensure timely resolution.

Prepared quotations for underfloor heating (UFH), residential, and commercial HVAC systems.Collaborated with the contracts manager to prepare tenders, ensuring accuracy and compliance with client requirements.Followed up with clients to confirm quotations and address any queries or concerns.Conducted site meetings with the sales manager to discuss project requirements and client expectations.Utilized AutoCAD software to prepare design piping and ensure system compatibility with client specifications.Worked closely with the sales team to achieve sales targets and meet company objectives.Prepared all technical specifications for HVAC equipment and systems.Managed all documentation required for quote submissions, ensuring completeness and accuracy.Attended management meetings to provide updates on sales activities and project progress.Provided technical expertise to clients, offering the right equipment solutions based on their needs.Handled phone calls and emails related to sales inquiries, providing timely and accurate information to clients.

Prepared purchase orders and quotations for small, medium, and large projects, coordinating with vendors and subcontractors to obtain competitive pricing.Developed and managed project budgets, tracking expenses and ensuring cost control measures were implemented.Implemented inventory management procedures to optimize stock levels and minimize inventory costs.Implemented inventory management procedures to optimize stock levels and minimize inventory costs.Provided technical expertise to clients, offering the right equipment solutions based on their needs.Handled phone calls and emails related to sales inquiries, providing timely and accurate information to clients.

Led efforts to diagnose, design, re-engineer, measure, and continuously improve processes and procedures within the technology area.Created Standard Operating Procedures (SOPs) for each role within various departments.Worked closely with departmental heads to gather detailed information about processes and workflows, ensuring comprehensive documentationAssisted inspectors by documenting and verifying that the company implemented best practices in all departments. Ensured that on-site and office workers adhered to these practices by developing SOPs based on comprehensive meetings with all employees.

provide technical engineering and project managment support for HVAC system istallations and maintenanceSupplier Management, Payroll suppliers, Purchase Orders, Quotation (small, medium and big projects), BudgetsInventory management in stock, Sales request

Supervision and management of agricultural farm designAcad drawn update, Project analysis , Project timing input and evaluation, Project management.