Volunteer position and directorship of community managed library• Co-director of the CML • Knowledge of Galaxy library management system• Alongside the other directors, managing the daily operational needs of the library and the team of volunteers• Running and facilitation of various community groups within the library• Shelving and stock take of books• Setting up new users• Answering general information based and book related enquiries.• Cash handling.• Supporting customers in the use of IT via public access computers.

Full time position in a primary school setting - Year 5 NCFE Cache Level 3 Diploma in Supporting Teaching and Learning in Schools qualified.Providing 1:1 support in the Year 5 classroom [previously in Years 3 and 6]Daily breakfast club provisionDaily lunch and break coverRunning weekly after school clubs in gardening and cookingAttendance at regular weekly trainingResponsibilities include:- Working alongside the class teacher and supporting the children in the class - Marking and checking specific tasks as directed by the class teacher - Working with smaller groups of children for learning support, particularly in Maths and English - Preparing and providing interventions – SOS spelling / phonics / reading comprehension / Nessy / Code - Dealing with behaviour issues and reporting any such behaviours appropriately - General classroom tasks – photocopying, printing, collecting IT equipment, stationery - Providing support in PE lessons/poolside in swimming lessons- Friday afternoon provision for working parents (rota basis)During lockdown and further COVID illness cover: - Working on a rota basis with key worker children in school for varying year groups. - Marking blended learning activities online. - Preparing videos – phonics practice and reading books for the children to listen to - Preparing blended learning packs and making weekly wellbeing calls to families - Cover for key worker children from different year groups – supporting blended learning set by the teachers - Working across the school to support teachers in Nursery, Year 3 and Year 4 and providing break/lunch cover for Year 1 and Year 2.

General billing administration.Investigating and rectifying disputes for customers:• Determining disputes against tolerances set by the energy industry • Knowledge of ECOES, XOServe, PFV, AFMS - research tools used between suppliers• Raising and closing disputes with other suppliers via flows• Telephone and email liaison both internally and externally to resolve disputesMulti-tasking: taking telephone calls whilst working multiple accountsCustomer call handling / complaint handling training received in-house Processing of sensitive information whilst adhering to Data Protection RegulationsUse of Microsoft programmes daily – Excel, Outlook and Word• Producing customer bills• Amending and entering customer reads• Investigating and rectifying billing exceptions• Investigating complex system issues affecting bills and payments• Responding to customer queries via email• Knowledge of Oracle-built Billing and Customer Care system

Career break to look after my daughter.

I worked in the Healthcare team during my time at Mills & Reeve. It was an interesting and ever changing area to work in. I mainly worked for three fee earners - two associates and a consultant who specialised in a number of different areas of healthcare law, including mental health, FOI and DPA work, continuing healthcare and child health. My day to day work included:- working cross-office - digital dictation- audio typing- copy typing- telephone work - producing and compiling documents & presentations- liaising with staff on all levels- assisting with team IT queries- producing reports from various databases - maintaining and updating client databases- updating web pages- purchase order input- diary and email management - organising and minuting team meetings- collation of documents and reports, including photocopying and binding- administration- filing- archiving- ad hoc secretarial duties as requestedIT is one of my strengths and I like to get involved with learning new systems. I also helped out as 'unofficial troubleshooter' in the department as I understood most of the packages to a high level.

I initially worked as a bilingual legal secretary in Frankfurt, for the joint venture of Linklaters & Schoen. My role was as an evening secretary - I covered the hours of 11-8 and worked for all the fee earners in the office, including partners, associates and trainees.My work involved mainly audio and copy typing in both English and German, answering telephones, some diary management, photocopying, filing and other ad hoc secretarial duties. This was my first legal role so gave me a good grounding and learning base to the legal world.In January 2000 I returned to work in London and started at Linklaters as a float secretary. This role gave me an insight into a number of departments in the firm but after a few months I settled into a maternity cover in the banking and insolvency team. I stayed there for about a year before moving into the corporate department which became my home until I left Linklaters in September 2005.During my time in corporate I worked as a partner's secretary and this role also involved diary management, powerpoint presentations, telephone work and other general secretarial duties. The work in corporate was very wide ranging and the documents could vary from small letters to 200 pages documents that needed amending.

At the time it was known Bayerische Vereinsbank AG.