Helen . Email & Phone Number

United States

Castle Hill

Roseville

• Re-designed, implemented and documented the corporate core network to provide Internet and managed services including physical connectivity, advance switching and routing, security and monitoring.• Created high-level and detailed level design for implementation of the proposed solutions.• Designed, implemented and troubleshot complex network topologies including different layer 2 and 3 Layers such as VPLS, MPLS VPNv4, MPLS VPNv6, MPBGP, OSPF and OSPFv3.• Designed, implemented and troubleshot complex network connectivity including MetroEthernet, QinQ and Stacked VLAN.• Design, Configure and Manage and troubleshoot for Cisco and HP Routers and Switches• Design, Implement and Manage Network Monitoring for Customers and Somerville Core network by using Solarwinds, MRTG and Nagios• Developed comprehensive IT security policies, Business Continuity, Disaster Recovery Plans, plus all network documentation including topology diagrams and troubleshooting guides• Writing detailed design documents for Somerville Core Networks and Customers Networks.• Prepare monthly fault case report and update network documentation.• Created and implemented maintenance plan for core network• Maintain hardware inventory list for network equipment.• Perform in depth investigations on network issues, establish root cause analysis and implement solutions to rectify fault or as preventive measures.• Delivered technical solutions based on Architectural Workflow principles. In doing so, designed the technical infrastructure and integrated solutions into the existing environment.• Performed oral presentations to senior stakeholders at architecture review boards when seeking approval for designs or requesting exemption from standards.• Liaise with customer and internal staff throughout project delivery to ensure customer satisfaction is achieved• Escalation, follow-up and manage vendor to ensure Technical Service Agreements are delivered according to SLA

Sydney

• level 2 support to clients, creating user accounts, email accounts, BlackBerry accounts, setting permissions, creating profiles and group policies• Provide Level 3/onsite field support to the external clients• Provisioned new Customer to the cloud/Managed service Environment• Responsible for the provisioning of new clients with adequate pre-live testing, and liaising with the client and internal teams.• Mentor team and oversee team professional development. • Managed/Administered Windows 2000/2003/2008• Designing, installing, upgrading and monitoring network, monitoring Server’s health and performance, performing daily backups.• Analysing system logs, identifying potential issue with the system• Exchange administration• Active Directory Administration• RSA Secure ID Token and BES Server, installation, Migration and Upgrades• Installing, Maintaining and Support Customer Specific Applications i.e MYOB, APS. LawDocsBankLink, Case manager etc• Delegated network upgrades and other tasks to other IT team members and ensured their successful completion.• Liaise with vendors regarding any service or equipment issues.• Installing , configuring, upgrading, monitoring and troubleshooting of routers, VPN concentrators, VPN clients, firewalls, and servers for Clients• Created and Implemented Network security policies for the organization• Network Monitoring, review and update procedures• Provide technical presentations to the management and clients• Assisting in project planning and implementation

Sydney, Australia

• Installing , configuring, upgrading, monitoring and troubleshooting of routers, VPN concentrators, VPN clients, firewalls, and servers • Designed and implemented LAN technologies including VLANs, Policy based routing, ACLs, WAN Technologies, Routing Solutions RIP, OSPF, EIGRP, BGP. IP/MPLS, NAT/PAT, ether channels, traffic shaping for our remote sites• Design, maintain and support OT global infrastructure• Setting up new VPN Tunnels to the other Exchanges and vendors• Create, maintain and support IPSEC/GRE tunnels for customer sites• Created and Implemented Network security policies for the organization• level 2 support to clients, creating user accounts, email accounts, , setting permissions, creating profiles and group policies• Managed/Administered Windows 2000/2003/2008• Exchange 2003 administration and Exchange 2010 Migration• Analysing system logs, identifying potential issue with the system• Active Directory Administration• Designing, installing, upgrading and monitoring network, monitoring Server’s health and performance, performing daily backups.• Delegated network upgrades and other tasks to other IT team members and ensured their successful completion.• Liaise with vendors regarding any service or equipment issues.• Network Monitoring, review and update procedures• Provide technical presentations to the management and clients• Assisting in project planning and implementation

Sydney

Master Of Business Administration (Mba)

Master Of Science (M.S.), Internetworking, A+

Bachelor'S Degree, Engineering

Education record