Helen Bancroft

Helen Bancroft Email and Phone Number

Telecommunications Supervisor @ University Hospitals Birmingham NHS Foundation Trust
Birmingham, GB
Helen Bancroft's Location
Birmingham, England, United Kingdom, United Kingdom
Helen Bancroft's Contact Details

Helen Bancroft work email

Helen Bancroft personal email

n/a

Helen Bancroft phone numbers

About Helen Bancroft

Experienced Call Centre Team Leader with a demonstrated history of working in the hospital & health care industry. Skilled in Negotiation, Coaching, Sales, Communication, and Team Building. Strong support professional graduated from Fairfax School.

Helen Bancroft's Current Company Details
University Hospitals Birmingham NHS Foundation Trust

University Hospitals Birmingham Nhs Foundation Trust

View
Telecommunications Supervisor
Birmingham, GB
Website:
UHB.nhs.uk
Employees:
1543
Helen Bancroft Work Experience Details
  • University Hospitals Birmingham Nhs Foundation Trust
    Telecommunications Supervisor
    University Hospitals Birmingham Nhs Foundation Trust
    Birmingham, Gb
    View
  • Sutton Coldfield Group Practice
    Pcn Care Coordinator Team Leader
    Sutton Coldfield Group Practice 2021 - Present
    Birmingham, England, United Kingdom
    View
  • Tudor Practice / Vesey Practice
    Patient Coordinator
    Tudor Practice / Vesey Practice Sep 2018 - Jul 2022
    Birmingham, United Kingdom
    Currently working in a role of Face to Face and Back Office within two GP Surgeries. Delivering an excellent Customer Service and precise workflow. Working closely with a wide spectrum of GP's, Nurses, Counsellors and Patients.
  • Midlands Medical Partnership
    Call Centre Co-Ordinator
    Midlands Medical Partnership Jun 2016 - Feb 2018
    Birmingham, United Kingdom
    Working within a Call Centre for Local Gps. Triaging patients and dealing with any escalation of complaints. Maintaining smooth operation of staff and the Call Centre, whilst supporting team members. Interviewing and training of new staff, along with measuring call volumes and stats to work out areas of improvement. Helping implement new ideas for more effective running of the Call Centre, to enable the best service possible.
  • Midlands Medical Partnership
    Call Handler
    Midlands Medical Partnership Jan 2016 - Jun 2016
    West Midlands
    Triaging patients for the best care possible. Working within a new Call Centre for upto 10 Surgeries located in the West Midlands.
  • Nhs Property Services Ltd
    Receptionist
    Nhs Property Services Ltd Jul 2015 - Jan 2016
    Property Management, within a Primary Care Centre, responsible for maintaining smooth operation of the building and facilities, for Service Users, Doctors and maintaining relationships. Booking Clinics and Conferences. Complaint handling. Meeting and Greeting.
    View
  • Severn Trent
    Scheduling Technician
    Severn Trent Jun 2015 - Jul 2015
    Birmingham, United Kingdom
    Managing a team of 15 Leakage Technicians, Field Technicians and Electricians. Responsible for the South of England. Scheduling in Jobs and liaising with various Ministry Of Defence Sites to maintain smooth operation of closure of jobs within a timely manner. Using Navman to delegate staff to sites.
  • Hsbc
    Customer Service Advisor
    Hsbc Sep 1998 - Mar 2015
    Birmingham, United Kingdom
    Customer Service Advisor role. I have extensive knowledge in Credit Control, Customer Service and Risk Assessing, within the Financial Services. Liaising with Customers and building relationships in order to solve financial problems and put plans in place to recover outstanding monies. Working within a Birmingham based Call Centre ensuring figures, KPI's and QC's are all maintained.
    View
  • Hms Recruitment
    Secretary/Pa
    Hms Recruitment Sep 1989 - Mar 1994
    Birmingham, United Kingdom
    I worked several roles for agencies within the Secretarial/PA role.Good Hope Hospital - Medical Secretary, Heartlands Hospital - Trainee Nurses Secretary, QE Hospital - Secretary to Hospital Manager, Children's Hospital - Secretary/Admin, Initial - Legal Secretary, Birmingham City Council - PA to The Housing Manager

Helen Bancroft Skills

Credit Banking Credit Risk Finance Customer Service Credit Cards Payments Retail Banking Training Communication Telephone Skills Interpersonal Skills Time Management Coaching Teamwork Account Management Call Centers Negotiation Change Management Business Strategy Customer Retention Relationship Building Team Building Process Improvement Social Listening Strategic Planning Management Social Media Project Management Team Management Sales Strategy Project Planning

Helen Bancroft Education Details

  • Fairfax School
    Fairfax School
    Business Studies

Frequently Asked Questions about Helen Bancroft

What company does Helen Bancroft work for?

Helen Bancroft works for University Hospitals Birmingham Nhs Foundation Trust

What is Helen Bancroft's role at the current company?

Helen Bancroft's current role is Telecommunications Supervisor.

What is Helen Bancroft's email address?

Helen Bancroft's email address is he****@****nhs.net

What is Helen Bancroft's direct phone number?

Helen Bancroft's direct phone number is +4412142*****

What schools did Helen Bancroft attend?

Helen Bancroft attended Fairfax School.

What skills is Helen Bancroft known for?

Helen Bancroft has skills like Credit, Banking, Credit Risk, Finance, Customer Service, Credit Cards, Payments, Retail Banking, Training, Communication, Telephone Skills, Interpersonal Skills.

Not the Helen Bancroft you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.