Helen Bennett Email & Phone Number

Hove, Gb

Worthing, England, United Kingdom

Brighton, England, United Kingdom

Brighton, United Kingdom

The water industry has gone through a massive legislative change in respect of the Non Household (commercial customers). This has meant that all water companies in the UK have had to change their processes and systems in respect of this change, Market Reform. All companies have had to separate their household and non household business completely, or sell off their non household customers to a retail business with themselves remaining as the wholesaler. I have worked on the IT part of this change to ensure that systems are available to talk to the central market operating system (CMOS) and exchange information between wholesalers and retailers using CMOS. There has also been the need to create internal systems and processes to support the change in the way the business works. This has included; stakeholder engagement and management, requirements gathering, process mapping and managing UAT through to the point of delivery.

Brighton, United Kingdom

Responsibilities: • Gathering requirements from key business areas• Detailing functional and non-functional requirements• Attending project boards• Working through procurement process• Working with suppliers to deliver solution• Mapping ‘as is’ and ‘to be’ processes

Brighton, United Kingdom

Responsibilities: • Management and development of 40 staff• Identification, escalation and decision making in respect of risk• Close working with other business units and regulatory bodies• Setting and meeting objectives and SLA’s

Brighton, United Kingdom

Responsibilities: • Gathering requirements and developing functional specifications• Working with key stakeholders and business representatives• Translation of requirements to solutions• Meeting external organisations and providers

Brighton, United Kingdom

Responsibilities: • Line management of 12 staff• Work prioritisation• Coaching and training• Recruitment