As a member of the Executive Leadership Group, I ensure that IFYS Limited sustains its quality standards (NDIS and HSQF), and Statewide license, required to stay in business. This is done through supporting the Quality & Compliance Team to audit services and continuously improve all documents, processes, and systems implemented. I oversee the IT and Learning and Development functions to ensure the growth of training and professional development opportunities for staff, via a range of effective and creative learning resources.I am Editor of the staff Well Being magazine.

As a member of the Executive I oversee the Area Managers and Program Managers statewide to lead continuous improvement in all areas of practice, and ensure consistency of high standards in service delivery. People using our services include children and young people, families and communities, including those impacted by a disability, so we offer a range of state and federally funded programmes to support individuals through critical points in their lives.

Oversee all programmes in the Southern Region of Queensland to improve practices, service delivery and development for Foster Care, residential care, youth shelters, Reconnect, Youth Support in schools, Youth Engagement and Linkage Service, Transitional Housing, Emergency Relief and Community Centres.Foster relationships with external stakeholders to improve partnerships, and effective processes for the benefit of the service users.

Improve practices, service delivery and development for Youth & Community services in this region. Includes Foster Care, shelters, Reconnect, Youth Support in schools, Youth Engagement and Linkages, Transitional Housing, Emergency Relief and Community Centres.

Author of training materials and resource toolkits for in house training and development for a national UK charity including:‘Meeting Common Induction Standards’‘Outcomes Focussed, Personalisation Ready’‘Becoming Personalisation Ready’Consultancy has focussed on helping managers achieve service improvements, with emphasis on putting policy into good practice, setting and maintaining standards and ensuring successful engagement with clients: Project Manager for one year research and development project targeting hard to reach service users involvement at the strategic level for Office of the Deputy Prime Minister’s ‘Supporting People’ Programme (now Dept. of CLG)Authored ‘Guidance for Commissioners’ for the Office of the Deputy Prime Minister (subsequently published on national government website)Devised and put in place the resulting unique model for 3 local government Supporting People teams Strategic development of user and carer involvement for the new Social Work degree (University of Portsmouth)Supported CEO and staff through a change management process, and a transformation processLong term sustainability option appraisal of community learning project Consultancies also included various service reviews and evaluations, and strategic development.Trainer (Managers and front line staff)Appraisal and Development (commissioned to design & deliver to all 220 employees at management and front line)Equal Opportunities, Inclusion and Diversity First Time ManagementLone Working and Risk AssessmentManaging Professional BoundariesManaging Finance as a non financial managerManaging PeoplePerson Centred Principles and Support PlanningSafeguarding Vulnerable Adults from Abuse Sexuality and Personal RelationshipsService User & Tenant InvolvementStaff Supervision

Under The Creative Leadership Project, assisted management development via coaching and mentoring managers and CEOs. Also set up and facilitated Action Learning Sets - in house and inter agency, and facilitated Board Awaydays.

Responsibilities for corporate strategy and new business development for one fifth of the company (worth approx £1.25 million)Authored a financial procedures handbook for new managersEnsured commitment to the doubling of 2 local governments' grants to sustain and expand a rent deposit scheme.

As consultant project manager directed the relocation of 2 supported housing projects in to 5 new premises within strict deadlines on building works and budget increasing business in that area by 25%Devised and directed a staff motivation strategy to ensure the success of a marketing change management programme to maintain image and attract new businessDesigned a change management programme to implement an Equal Opportunities policy to benefit all stakeholders by developing a culture of respect for differences and the encouragement of diversityCreated and ran a Leadership Skills training and development programme for new female managers who benefited from the mentoring system put in placeAs consultant recommended, authored and implemented quality standards, policies and procedures which proved beneficial to the company increasing efficiency and performance measurement capability in my area of responsibilityConducted first Best Value Review for company and engineered improved service delivery for clients and funders