Helen Burger Email and Phone Number

I have extensive experience in secretarial/admin roles as well as being company director and managing a team of 6. I have leadership experience and customer service experience to add to the bag. • Scheduling and verify surgery date and related information such as medical clearance, hospital appointments and pre-op appointments with the patient verbally and then send confirming information in writing.• Respond timely to patient inquiries for information related to the surgery during the peri-operative period to keep patients informed and relaxed.• Obtain authorization from insurance companies for all surgical procedures that require authorization.• Obtain complete information on incoming calls regarding surgical coordination• Retrieve voicemails within 24 hours and route accordingly• Print/route letters and clinic notes• Process schedule change forms• Assist with patient scheduling and rescheduling as needed• Send referrals to outside facilities for labs, studies, tests, ancillary care, as directed by physician• In basket and e-mail messaging with response time within 24 hours and complete any non-urgent requests within reasonable safe timeframe for patient care coordination• Apply knowledge and skills to resolve simple and complex administrative problems in conjunction with the division administrator and health centre administrator• Plan and schedule work ensuring proper communication to effectively meet the needs of day to day operation• Attend monthly division staff meetings and record minutes• Perform other related duties as assigned by division chief and administrator in support of clinical faculty