Helen Cavanagh

Helen Cavanagh Email and Phone Number

Head of Passenger Experience, East Coast Route Network Rail @ Network Rail
buckingham, buckinghamshire, united kingdom
Helen Cavanagh's Location
York, England, United Kingdom, United Kingdom
Helen Cavanagh's Contact Details

Helen Cavanagh work email

Helen Cavanagh personal email

n/a
About Helen Cavanagh

A passionate and dynamic customer service professional leading the team at Kings Cross Station, working in collaboration with industry partners using insight and engagement to improve customer experience within the industry.

Helen Cavanagh's Current Company Details
Network Rail

Network Rail

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Head of Passenger Experience, East Coast Route Network Rail
buckingham, buckinghamshire, united kingdom
Website:
networkrail.co.uk
Employees:
21892
Helen Cavanagh Work Experience Details
  • Network Rail
    Head Of Passenger Experience East Coast Route
    Network Rail Mar 2021 - Present
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  • Northern Trains Limited
    Head Of Network Rail Relationship
    Northern Trains Limited Mar 2020 - Mar 2021
  • Northern Rail
    Head Of Access And Industry Programmes
    Northern Rail Apr 2014 - Mar 2021
    York, United Kingdom
    Working at a Senior Level within the UK's largest Train Operating Company, with specific responsibility for leading the contractual negotiations in relation to all aspects of the Track Access Contract and regulatory issues. Influencing and shaping future access policy through strategic industry planning forums.Leading industry strategic initiatives such as Digital Railway, IAP and RDG workstreams on behalf of Northern.Developing a collaborative framework that seeks to achieve accreditation to BS11000 in Collaboration and seeking to apply these principles to the way in which Northern Rail does business with Network Rail.Working to build mutually beneficial relationships with industry colleagues in order to achieve enhanced business performance for both parties
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  • Northern Rail
    Track Access Manager
    Northern Rail Feb 2011 - Apr 2014
    York, United Kingdom
    Leading on all issues related to the Track Access contract and regulatory framework within UK Rail, including management of commercial contracts worth £82m per annumStrategic lead for the Period Review Process (PR13).
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  • Arriva Rail North
    Head Of Access And Alliancing
    Arriva Rail North Apr 2016 - Mar 2020
    York
    Providing strategic leadership of our Alliance with Network Rail. Developing and implementing governance processes and embedding a culture that promotoes collaborative working, that is underpinned by best practice drawn from IS044001 (Collaborative Working Standard).
  • Network Rail
    Customer Manager
    Network Rail Apr 2005 - Feb 2011
    York, United Kingdom
    Management of Customer Track Access Contract, and key customer relationships.Negotiation of and management of commercial claims.Responsible for delivery of all customer reasonable requirements
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  • Network Rail
    Programme Co-Ordinator (Civils)
    Network Rail Sep 2003 - Apr 2005
    York, United Kingdom
    Management of Civil Engineering Business PlanManagement of change control processesPreparing renewals intevestment papers
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  • Railtrack
    Payphone Development Manager
    Railtrack 2001 - 2003
    York, United Kingdom
    Management of a national payphones contract
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  • Global Crossing Telecommunications, Inc
    Payphone Development Manager
    Global Crossing Telecommunications, Inc 1999 - 2001
    York
    Management of national payphones contract on behalf of Railtrack
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Helen Cavanagh Skills

Rail Stakeholder Management Project Planning Railway Transportation Public Transport Management Contract Management Project Management Change Management Project Delivery Procurement Commercial Management Negotiation Business Process Improvement Performance Management Operations Management Culture Change Team Leadership Business Planning Rolling Stock Policy Program Management Rail Transport Strategic Planning Regulatory Affairs Contract Negotiation Signalling Safety Management Systems Relationship Management Building Relationships Commercials Leadership Research Quantitative Research Qualitative Research Exceptional People Skills People Development Senior Stakeholder Management Customer Service Long Term Customer Relationships Stakeholder Engagement

Helen Cavanagh Education Details

Frequently Asked Questions about Helen Cavanagh

What company does Helen Cavanagh work for?

Helen Cavanagh works for Network Rail

What is Helen Cavanagh's role at the current company?

Helen Cavanagh's current role is Head of Passenger Experience, East Coast Route Network Rail.

What is Helen Cavanagh's email address?

Helen Cavanagh's email address is he****@****ail.org

What schools did Helen Cavanagh attend?

Helen Cavanagh attended University Of York, Institute Of Collaborative Working.

What skills is Helen Cavanagh known for?

Helen Cavanagh has skills like Rail, Stakeholder Management, Project Planning, Railway, Transportation, Public Transport, Management, Contract Management, Project Management, Change Management, Project Delivery, Procurement.

Who are Helen Cavanagh's colleagues?

Helen Cavanagh's colleagues are Ashley Barras, Andrew Tooke, Dave Bevan, Ross Gray, Stephen Plaxton, Derek Barrowman, Mark Pawson.

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