Helen Chaplain Email & Phone Number

Birmingham, Gb

Birmingham, England, United Kingdom

Work Closely with Buyer and Merchandiser to understand their needs short and long term.Collaborate with various internal teams to ensure delivery and resolve any issues that may arise.Constantly seek new opportunities to increase business/sales.Maintain strong relationships.Act as Primary point of contact for clients inquiries and concerns.Attend supplier events/promotions.Oversee implementation of forecasts, sales orders, deliveries, availability and returns. (end to… Show more Work Closely with Buyer and Merchandiser to understand their needs short and long term.Collaborate with various internal teams to ensure delivery and resolve any issues that may arise.Constantly seek new opportunities to increase business/sales.Maintain strong relationships.Act as Primary point of contact for clients inquiries and concerns.Attend supplier events/promotions.Oversee implementation of forecasts, sales orders, deliveries, availability and returns. (end to end process)Strive to exceed customer expectations.Assist in strategic planning to meet clients demands and optimize inventory.Communicate regular updates to customer on order status, delivery schedules and relevant information.Proactively address and resolve any challenges or concerns raised. Show less

Tamworth, England, United Kingdom

Purpose:To Assist the sales team and country manager to coordinate and implement Key Accounts strategy.Responsibilities:Cultivate and maintain strong relationships with customers.Maintain Price files on system.Optimize stock availability by forward planing and collaboration with various internal departments.Order entry and maintenance.Supply and coordinate product information when required.Attend regular Key Account meetings.Process Credits and… Show more Purpose:To Assist the sales team and country manager to coordinate and implement Key Accounts strategy.Responsibilities:Cultivate and maintain strong relationships with customers.Maintain Price files on system.Optimize stock availability by forward planing and collaboration with various internal departments.Order entry and maintenance.Supply and coordinate product information when required.Attend regular Key Account meetings.Process Credits and returns, identify ways of saving money during the process.Use Excel and various reports to analyse data.Coordinate delivery schedules and requirements to always meet deadlines and expectations of the customer, therefore maximizing sales opportunities.Provide customers with regular updates on order status, product availability and delivery schedules. Show less

Tamworth, England, United Kingdom

Svendsen Sport relocated their office from Cardiff to Tamworth.I helped set up the new office and the transition.Customer Service.Order Processing.Complaint handling.Credit Control.Banking.Supporting Account Managers.Credits and Return Processing.Supporting the Country Manager.

Sheffield, England, United Kingdom

Go Outdoors approached me to select a range of fishing tackle to roll out as a new department within their storesThis involved cultivating relationships with suppliers to subsequently open accounts, negotiating terms and discount structure.Choosing the range of products within a set budget that would be the correct offering for their customer base using a strong Budget, Better Best model.Executing Range Plans.Managing stock levels.Reacting to changes in demand.Analysing… Show more Go Outdoors approached me to select a range of fishing tackle to roll out as a new department within their storesThis involved cultivating relationships with suppliers to subsequently open accounts, negotiating terms and discount structure.Choosing the range of products within a set budget that would be the correct offering for their customer base using a strong Budget, Better Best model.Executing Range Plans.Managing stock levels.Reacting to changes in demand.Analysing consumer buying trends and predicting future ones.Maintaining strong relationships with suppliers and cultivating new ones.Identifying slow moving lines and implementing an exit strategy.Visual Merchandising and supportin operations during the Planning process. Show less