• Collaborate with cross-functional teams to understand key operational and analytical needs, identifying crucial performance metrics.• Work with both technical and non-technical staff to refine project deliverables through iterative processes and conduct Power BI training sessions, boosting user proficiency by 95% and enhancing end-user support.• Provide detailed summaries and comprehensive information to meet client agreements. Transform ad-hoc query reports into dynamic Power BI presentations, making data easier to visualize and access, including integrating data from external sources.• Design and develop customized ETL applications using SSIS to meet client specifications, resolving complex business issues and offering long-term solutions to prevent recurring problems.• Enhance the performance of slow-running reports, ETL processes, and stored procedures through optimization techniques, ensuring database performance, data integrity, and security.• Conduct data analysis, provide insights via visualization, and promptly troubleshoot issues while staying current with SQL and Power BI best practices.• Stay updated with the latest features, updates, and best practices in Microsoft technologies.• Provide ongoing support by resolving issues quickly and collaborating with the team to maintain seamless project functionality.• Offer round-the-clock on-call and emergency support and administration for critical applications.• Provide training and support to end-users on BI tools and solutions.