VP in Mastercard Dispute Lifecycle, with responsibility for Release Management, Billing and Case Management.

Part of an exciting, fast paced environment developing authentication and security solutions in the mobile and e-commerce space. Providing technical expertise within the development lifecycle for new products and services.• Re-defining how MasterCard does online authentication today• Bringing products to market on a global scale• Developing on cutting edge of technology• Providing Authentication Technology for online payments.

Senior Engineering manager with responsibility for DXC's Emerging Engineering in the BPS Area. we provide engineering for 2 key products.1. AIA (Agile Intelligent Agent)DXC Agile Intelligent Agent (AIA) is designed to bring context and intelligence to all Digital channels (Chatbot & Beyond) to dramatically improve CX resolution rates and automation results for both front and back office processes2. APA (Agile Process Automation) offering. APA is a Raas (Robotics as a service) offering including - Accelerated Process Automation and Optimization - Digital Transformation via Robotics Process Automation - Applied Artificial Intelligence and Machine Learning within BPO My role is a combination of people management, Agile project management, client engagement and pre-sales support.

Senior IT manager with responsibility for Development of 'Go To Market' Applications. My Customers were in the Sales and Customer Delivery divisions of DXC Technology.The team used the latest technologies and processes to rapidly deliver business value. I was responsible for management of staff workload and performance, Budgets, schedules and Business Engagement. The team of software developers were located in various locations across Europe and were a diverse mix of skills and experience. Team skills were key to our success and I believe in investment to keep skills up to date. It is also important that a culture of innovation and considered risk taking is encouraged.I also had responsibility for driving Technology strategy in line with business priorities and ensuring the currency of software and processes. I used the following technologies and processes - Agile Development- Digital Design- Opensource First & Mobile First Engineering- User Experience Analysis

The high velocity engineering team uses the latest technologies and processes to rapidly deliver business value. I was responsible for directing the activities of staff to deliver the maximum business results at the minimum cost. I managed a diverse team of software developers and it was key that the team skills were kept up to date with Emerging technologies. It is also important that we fostered a culture of innovation and responsible risk taking.The key areas that the team was responsible for are - Agile Development- Design Thinking - Opensource First & Mobile First Engineering- Native Cloud Architecture Compliance- Minimal Viable Product Development & Rapid Prototyping- User Experience Analysis - Automated Software Development Lifecycle

GDE Engineering aims to be a world class software development engine providing the ideal balance of velocity, efficiency, and agility. We are responsible for development of HP Enterprise Services products and applications.Key Goals:- Anticipate and effectively manage changes in demand via resource management excellence - Lead Rapid Prototyping Engineering in partnership with the ES IT Global innovation team - Effective Resource management, SW standardization, Knowledge Management, code reusability- Forecast new skill requirements, understand skill gaps, training and capability development - Build new delivery channels to match Pace Layers (Offshore teams, Contractors, Internal & External CrowdSourcing) - Mitigate skills gaps with new delivery partnerships- Promote culture of service oriented collaboration, sharing, accountability, and trust

The IT Service Management Engineering (SME) Strategic Initiative (SMESI) team addresses HP's ability to deploy technologies available in the industry that aren’t currently utilized within the area, and deploy them within HP to drive strategic business value. This team is responsible for the first engagement on these types of POA initiatives and will drive agile development for rapid prototype and POC deliverables. The team work closely with the HP Enterprise Services Business and the SME Engineering teams to engage quickly and transition smoothly to the current SME Engineering teams after initial engagements are complete. The team is well-versed in technology platforms and agile development methods to bring maximum value to these strategic initiatives. The team will focus on Horizon 3 projects - bringing them through to Horizon 2. With the key area of innovation being in the mobility space.

Workflow Interface development for Customer systems to HP systems/E-bondingManagement of a team of Project Managers and Technical Implementation leads with responsibility for Workflow & Case Exchange (interface) Implementation for HP Outsourcing deals within the EMEA Region.Responsibility for resource planning, scheduling & budgeting for all implementationsDevelopment of strategies & processes for Case Exchange in the EMEA region. Responsible for EMEA business requirements definition and liaison with HP development teams.People management for a team of IT professionals located in various geographic locations within Europe. This includes day to day management, project/task allocation, Salary and performance reviews and development / career planning.

Project manager / Technical Project manager – Transformation project for BOI AccountTechnical Project manager within a customer technology transformation project. This involved the solution design & management of the implementation.Involved across all mid-tier (Unix & NT) platforms with specific responsibility for the Internet & Unix towers & delivery of the Transformed Email solution.Also involved in a Data Recovery project to re-plan and deliver within aggressive deadlines as Technical PM for the Unix and NT streams. Met all customer requirements within the agreed deadlines.

Messaging, Middleware & SAP Infrastructure ManagerManaged the above application domains, with responsibility for design and upgrade proposals. This included Lotus Domino, MS-Exchange, SAP Basis, WebSphere and other similar products.Establishment of cost and time estimates for implementations/upgrades.Pro-active in assessing and providing sustainable (scalable, managed and cost effective) infrastructure that met the customer’s requirements.Continual improvement of the domain through procedure improvements and technology strategies. Staff Management, Budget management, resource planning & strategic planning.

Technical design authority & delivery manager for the Bank of Ireland implementation of Lotus Domino.Technical design of Bank of Ireland corporate intranet infrastructure, including design & implementation of a Group Directory and central messaging hub.Overall technical project management for BOI migration of approx. 10K users from legacy Email systems to Lotus Notes R5.Responsible for the Budgets, Resources & Scheduling for technical implementationsVendor liaison & hardware / software negotiation & purchasingParticipation in Pre-Sales activity and bid teams for prospective clients

Team leading of the VMS, NT & Unix areasTechnical projects office – responsible for technical design & project mgmt. for Mid-Range projects. Examples of projects are, Group Web Site design / implementation for Bank of Ireland, Creditor Automated Payments System (EDI Payment System), and Account Reconciliation system. Y2K compliance on Mid-range platforms for the Bank Of Ireland

Primary responsibility for support and maintenance of the Banks VMS systemsDesign, implementation & management of the Banks Email systems. Design & implementation of all projects on VMS Platforms