Helen Dunn Email & Phone Number

Altrincham, England, United Kingdom

North Cestrian School - 8th October to 9th November 2018Mentor Graphics - 20th September 2018St Paul’s Catholic High School -5th to 27th June 2018McHale & Co - 1st and 2nd March 2018

Sale, Cheshire

Provided administrative support to the Music Service supporting the HR administration, which included processing timesheets and pay claims. Also assisted with the administration for the set up and smooth running of instrumental lessons. In addition, the role was customer facing on a Saturday morning supporting the Saturday music school.

Trafford Park

Provided administrative support to the shipping department. Processed purchase orders and receipting shipments into quay/ports and transferring to stock sites.

Sale, Manchester

Part-time work providing total administrative support to the business; creating marketing databases; updating Zero accounting system to keep company accounts up-to-date ready for the accountant; compiling materials lists; social media; carrying out any business support activity asked of me.

Manchester

Barratt Homes plc – Customer Services Assistant & Receptionist - 12-26 Nov 13, 21 Jan 14 & 6-11 March 14, 8-9 May 2014, & 15 July 2014.Mitie Security Ltd (at Vodafone) - Receptionist - 28 March 2014Hidden Hearing Ltd - Receptionist - 10 Feb 2014Hulley & Kirkwood Ltd – Front of House/Administrator - 09 Sept 2013 – 18 Oct 2013

Manchester

Logging all receipts, invoices, mileage in the form of excel spreadsheets, ready for the accountant. Analysing customer feedback forms and compiling a report based on my findings. Sourcing list of potential schools to target and finding correct person to target via research on the internet and telephone calls.

Wythenshawe, Manchester

Position 1: Project Co-ordinator - City House, Wythenshawe - 22 Feb 2012-12th Sept 2012Part of a project team that provided (LGfL2.0i) installations to 400+ schools in the London area on behalf of the London Grid for Learning.Position 2: Project Support Administrator, Concord House, Wythenshawe – 13 Sept 12 to 28 Mar 13Provided administrative support to the London Grid for Learning project delivery team which installed in excess of 2,300 broadband connections to schools.

Sale

Manchester

Conception Marketing Ltd – Telemarketing to gain new leads for a training company -30th November/24th December 2010.Caidan House Business Centre – took calls for customers/new recruits for Maid2Clean – 9/10 September 2010.

Winsford

Contract 2 – 30th June-7th July 2010 Analysis of the procedures of the Welsh Assembly Government business support agency. This involved carrying out mystery shopper calls and compiling a report based on my findings.Contract 1- 2 weeks in May 2010 Evaluation of the Developing High Performance Entrepreneurs (DHPE) project on behalf of the Welsh Assembly Government. This involved carrying out telephone interviews with beneficiaries of the DHPE project and compiling a report based on my findings.

Northwich

Provided 1st level support for Business Banking Customers. Main Duties & Responsibilities were dedicated customer service, being the first to support customers in queries such as cheque queries, switcher accounts, and investigating fraud. Delivered first class customer service at all times, and supported customers on product and payment. Participated in a debit card sales campaign excellent attention to detail.

St Helens/Lancashire

January 2000 to February 2003Managed Arts related EU funded projects that provided business support to SME’s in the Creative Industries. Was responsible for the marketing and recruitment of SME’s to the projects. Developed a forward programme of business related workshops, UK and international trade shows and exhibitions including exhibitions in Gothenburg, Sweden and Midland, Texas, USA.Managed the production of publicity material. Developed marketing plans, provided business advice and mentoring to customers. Developed networking opportunities and liaised with local, regional and national agencies. Complied with all project audit requirements and researched and developed opportunities for new projects.Position 2: Business Development Executive May 1999 to December 1999Developed new business opportunities. Updated and maintained sales analysis information of current client portfolio.Position 1: Project Co-ordinator May 1997 to May 1999Co-ordinated European Union funded projects. Monitored, analysed and delivered project objectives.Organised workshops in marketing, sales, exporting and project management. Co-ordinated activities of freelance business consultants and the business development team. Liaised with relevant internal departments and outside agencies.

Manchester

Temporary Contract

Manchester

Manchester

Provided sales support to Sales & Marketing Director and National Sales Force; monitored sales budgets and provided sales statistical information; actioned all sales telephone calls relating to enquiries, complaints and queries; carried out retail price surveys; responded to export enquiries; worked in conjunction with Marketing Controller, sending out mailshots, manning exhibitions, and organising the Annual Sales Conference.

London, United Kingdom

Executive Officer – Aerospace Industries Division - June 1990 to January 1995 Event managed Aerospace related conferences, seminars and lectures; marketed these events through effective mailing lists and promotional literature; edited a twice-yearly newsletter to Division members; co-ordinated the activities of several specialist committees; liaised with industry personnel at board level; compiled and monitored the Division’s annual budget; maintained contact with relevant Government and other bodies in the UK and overseas. Conference Assistant - March 1989 to June 1990Event managed both UK and European Conferences; developed effective mailing lists; event managed small exhibitions and sold space to exhibitors; produced promotional literature; dealt with queries from potential delegates and sold delegate places.

London

Higher National Diploma In Business Studies And Finance

Education record