Helen Galbraith Email and Phone Number

Front office Global Design Team • Ascertain, define and document detailed business requirements • Key role in Global SME Forum, responsible for maintaining integrity of global design• Lead SME, responsible for delivering core front office systems requirements• Responsible for ensuring ultimate solutions are both commercial and practicable• Supporting Front Office Systems Redesign Programme and subsequent BAU environment• Business liaison to establish business systems requirements• Full participation and facilitation in business driven design workshops• Initial definition of high level requirements, following through to detailed specification• Production of detailed functional business systems specifications in conjunction with third party BA team to support programme and BAU development cycles• Production of consolidated requirement documentation to assist the training teams • Providing support and advice to Business Readiness function and Business Services teams• Develop and document use cases to support requirement documentation• Follow an iterative approach to design (RAD model), to maximise flexibility of response to changing business and programme needs• Handling a challenging mix of scheduled activities whilst balancing the need to address day to day business priorities and issues

• Managing a small team • UK Front Office business systems analysis• Shaping training initiatives and creating the right environment and material, for delivery of training to the Front Office users across the UK• Determining the framework and functionality of the Business Systems Team’s intranet site• Determining the framework of the Business Systems Team’s online learning strategy• Determining team strategy, in conjunction with the Business Systems DirectorSystems Analysis• Produce detailed functional specifications for Front Office business systems upgrades/changes• Work closely with in-house Front Office Development Team to ensure timely delivery of upgrades/changes• Detailed testing of systems changes• Demonstration of upgraded/changed systems to the business• Production of associated user/training documentation• Communication of functional changes to the Business Systems Training Team• Assist in planning the rollout of upgrades/changesBusiness Systems Training• Provide leadership to the Business Systems Training and Administration Teams• Ensure objectives are set and appraisals are completed annually for direct reports• Oversee the establishment and maintenance of the training environment across the UK businesses• Oversee the recruitment and development of new Business Systems Training staff• Provide direction for the development of training course structure, content delivery and overall quality• Ensure the completeness and overall presentation of the Business Systems intranet site• Determine the overall direction of the Business Systems Team's online learning capability

• Project managing front office development for 11 UK businesses• Set up, development and management of the Business Systems intranet site• 3rd Line Front Office systems support• Specify requirements, design and test Front Office systems from inception to delivery • Development and documentation of training courses