Helen H Email & Phone Number

--Built an e-commerce website to sell a product online--Flew to Paris and New York to source products--Worked on search engine optimization--Utilized social media to market the product website and products--Handled customer inquiries, complaints, and any issues--Selected the best talent in each role, then inspired them to shine and grow--Lead brainstorming sessions to solve technical problems and business problems--Worked in every area of the business such as fine tuning a product, building a technical platform, marketing, support, and finance

--Understood and broke down feature requirements--Created test strategies for features and functional requirements--Wrote clear and concise test cases--Performed tests and raised bugs at a basic, intermediate, and complex levels--Wrote and modified automated test scripts using selenium IDE--Actively participated in daily Agile/Scrum meetings, and biweekly sprint planning meetings--Planned, scheduled, monitored, adjusted staff and tasks to complete various QA projects on time

--Resolved customer technical issues regarding Fortinet products through phone and email--Collected and analyzed customer network data and packet trace information--Recommended corrective actions based on analysis--Provided customer training when needed due to networking or product knowledge gaps--Evaluated defective products and approved RMAs--Resolved issued in a timely manner and improved customer retention

Bachelor Of Science (B.Sc.), Computer Science

Achieved A in Project Development Principles (SDLC)

Certificate With Distinction, Database

Achieved graduation GPA 92%

Business Administration

Achieved A+ in Mathematics of Finance, A in Financial Accounting