Helen Ho, Chrp Email & Phone Number

Burlington, Ontario, Canada

Provides operational and strategic HR support to specific client groups. Responsibilities include providing support, advice and guidance to employees and management in the areas of:- Organizational development;- Performance management;- Employee and Labour Relations; - Employment Legislation; - Full cycle recruitment;- Respect in the workplace investigations; and- Career and retirement planning

Burlington, Ontario, Canada

- Responsible for the entire recruitment life cycle for both union and non-union positions- Plan, develop, implement and assess various employee recognition programs- Collaborates with multiple stakeholders to provide service excellence- Identifies the selection criteria and competencies for jobs, conducting interviews, reference checks, extending offers of employment and onboarding- Manages the applicant tracking system and the relationship with the vendor- Develops and implements the City’s recruitment and attraction strategy

Hamilton

- Worked with hiring managers to ensure the delivery of full-cycle staffing support for Administrative, Support and Academic positions in a manner that is consistent with College policy, procedures, employment standards and legislation.- Provided advice and information to selection committees and hiring managers on effective interview processes, College hiring policies, including collective agreement requirements and legal obligations.- Researched best practices and leveraging online, creative and cost effective recruitment resources, trends and techniques, including sourcing strategies, social tools and networks.- Developed interview questions, made recommendations regarding advertising, establishing selection panels, delivering appropriate testing, and evaluating and rating processes.- Ensured all staffing matters including hiring, promotions, secondments, temporary assignments and transfers were in compliance with applicable collective agreements, College policies and legislation.- Facilitated the completion of offer letters, hiring documentation, Electronic Staffing Action Forms, onboarding and orientation processes.

Toronto

- Managed high volume, end-to-end recruitment processes and initiatives for Toronto Paramedic Services Division- Provided assistance in all phases of the staffing functions which includes: new hires, promotions, transfers, lay offs, recalls and rehires including the completion of all relevant paper work and the administration of hiring processes in accordance with relevant City policies, guidelines, collective agreements and legislation- Delivered excellent customer service and focuses on relationship management to determine, understand and anticipate client needs and expectations by responding to inquiries from all levels of staff, clients, other government agencies, or members of the public regarding policies, practices and job competitions

Toronto

• Managed HR operations in the following functional areas: Attendance Management, Employee Relations, Health & Safety, Program Administration, Recruitment, On-Boarding & Off-Boarding.• Prepared and issued documentation for casual sick time, extended sick leave absences and tracked short-term and long-term disability cases• Answered the employee hotline regarding workplace discrimination and harassment, employee transition, terminations and provided next steps for small scale issues • Prepared notices and letters regarding benefit and group plan participation changes• Produced legal and disability reports on a quarterly basis• Oversaw WSIB, WCB – AB, WorkSafe BC and CSST disability claims management for all stores across Canada and conducted annual in-store H&S audits/inspections to ensure compliance with the Ministry of Labour requirements• Identified issues for the employer regarding changes to the OH&S Act, WHMIS and JH&SC. Analyzed, researched, and problem-solved to develop solutions to ensure compliance to reflect those changes• Coordinated program administration including: Total Rewards and Recognition, Annual Service Recognition, Tuition Reimbursement and Take Our Kids to Work• Managed recruitment for Central Office entry level and intermediate level positions and department interns• Completed termination activities such as: administering, conducting and analyzing exit interviews

Hamilton

- Delivered Human Resource services to managers and staff of Thrive Group member organizations.- Provided managers and employees with advice and guidance interpreting organizational policies and collective agreements interpretation and compliance - Managed a variety of HRIS such as: ADP Workforce now, People@Work, and Quadrant (QHR) to run reports and statistics- Prepared employment contracts, HR Policies and Procedures, personnel file management, development and maintenance of Employee Handbooks, and other HR documentation and reports as required- Partnered with management on interviews including the phone screening, preparation of interview questions, packages, scheduling of interviews and attending interviews to provide input into hiring decisions

Hamilton

- Provided customer service to Thrive Group employees as related to HR and Financial Services- Managed the performance review process, ensuring all employees and managers completed a current performance appraisal for the fiscal year- Assisted in organizational training and development efforts through the maintenance of records and creation of training matrices- Provided support for the finance department including preparing and processing invoices for payment, pulling ad hoc reports and managing weekly cheque runs

Oakville

- Provided administrative support in compensation and benefits, participating in compensation surveys, annual bonus calculations, preparing bonus letters and set up of spreadsheets for calculations- Coordinated the employee recognition program and annual service awards- Supported preparation of various employment documentation which included: employment agreements, employment verification letters and other documentation as required

Hamilton

- Assisted Human Resources Advisors with various HR-related tasks such as: updating procedures, pension-related assignments, letters to employees, data entry, and record management using in-house HRIS (MacVIP)- Maintained and updated inventory, mailing, and database systems consisting of employee and student information