Providing Executive Assistant support to small and medium sized businesses. • Admin: Email management, Diary management, Document management, Document creation, Document formatting, Proofreading, Audio transcription, Invoicing, Data entry, Budget monitoring, Supplier engagement, Filing, Office decluttering and Customer relationship management.• Event Management: Organising exhibits and managing welcome desk for large scale events at the Business Design Centre in Islington. Virtual exhibits and conferences, Offsite meetings, Conferences, Away Days and Team building.• Holiday Cover: Staff holiday cover and VA holiday cover.• Lifestyle & Personal: Appointment booking, Managing domestic help, Holiday research, Party planning, Online shopping, Birthday and anniversary reminders.• Travel & Accommodation: Research, Bookings and Creating itineraries.

Speciality Team Leader for: General Paediatrics, Nephrology, Neurology, Oncology, Orthopaedics, Spinal and Urology.• Leading, supporting and developing a team of Patient Pathway Coordinators, forming close working relationships with them and their clinical teams.• Responsible for the smooth running of the patient journey by ensuring that co-ordinated and streamlined administrative processes revolve around the patient and their individual needs.• Working with the Care Group Access Manager to provide support for weekly reporting and validation of patient pathways.• Providing cross-cover for Team Leader colleagues across the Care Group to ensure a consistent and effective administration service is always maintained.

• PA Support to Consultants.• Managing patient pathways, facilitating the smooth running of the patient journey by ensuring that co-ordinated and streamlined administrative processes revolve around the patient and their individual needs.• Implement all administrative processes along the patient pathway to ensure the patient’s journey is managed efficiently, smoothly and in accordance with targets and agreed timescales.• Working closely with the clinical team to provide a comprehensive and streamlined administrative service including secretarial duties.• Project work to improve the processes and running of the service.• Provide cross-cover for other Patient Pathway Co-ordinators to ensure a consistent and effective administration service is always maintained. Providing support and training for new members of the team.• Utilise computerised tracking systems to locate case notes and investigation results.• Ensure patient information is maintained and updated on the appropriate patient information system.• Monitor new patient referrals to monitor Consultant workflow and escalate to Team Leaders if necessary.• Ensure referral grading outcomes are logged on the appropriate patient information system.• Setting up clinics in liaison with consultants.• Managing clinic capacity in liaison with consultants.• Requesting and tracking medical records.• Capturing and distributing clinic outcomes Ensuring follow up appointments and diagnostics are booked.• Efficient production of letters dictated by the clinical teams including proof reading and sending out to recipients.• Keeping up to date with patient filing/scanning/post.• Covering a busy phone line, dealing with patient queries, and distributing other queries to professionals.• Managing consultant diaries, ensuring clinical commitments are cancelled in times of leave.• Organising visits for external Consultants and Clinicians to observe Clinics.

• PA Support to Consultants.• Managing patient pathways, facilitating the smooth running of the patient journey by ensuring that co-ordinated and streamlined administrative processes revolve around the patient and their individual needs.• Implement all administrative processes along the patient pathway to ensure the patient’s journey is managed efficiently, smoothly and in accordance with targets and agreed timescales.• Working closely with the clinical team to provide a comprehensive and streamlined administrative service including secretarial duties.• Project work to improve the processes and running of the service.• Provide cross-cover for other Patient Pathway Co-ordinators to ensure a consistent and effective administration service is always maintained. Providing support and training for new members of the team.• Utilise computerised tracking systems to locate case notes and investigation results.• Ensure patient information is maintained and updated on the appropriate patient information system.• Monitor new patient referrals to monitor Consultant workflow and escalate to Team Leaders if necessary.• Ensure referral grading outcomes are logged on the appropriate patient information system.• Setting up clinics in liaison with consultants.• Managing clinic capacity in liaison with consultants.• Requesting and tracking medical records.• Capturing and distributing clinic outcomes Ensuring follow up appointments and diagnostics are booked.• Efficient production of letters dictated by the clinical teams including proof reading and sending out to recipients.• Keeping up to date with patient filing/scanning/post.• Covering a busy phone line, dealing with patient queries, and distributing other queries to professionals.• Managing consultant diaries, ensuring clinical commitments are cancelled in times of leave.• Organising visits for external Consultants and Clinicians to observe Clinics.

• Taking a range of emergency 999 calls.• Remaining calm under pressure whilst dealing with life threatening injuries and illnesses as well as rude and abusive callers.• Triaging patient calls to get the safest and most appropriate outcome for them.• Asking relevant probing questions to ensure all important information is gathered quickly and efficiently.• Helping callers and patients through emotional and stressful situations. Reassuring them, providing advice and guidance on what they can do before an ambulance arrives.• Taking calls from healthcare professionals and other ambulance services.• Liaising with other emergency services such as Police, Fire, HEMS and the Coast Guard.• Taking calls from hospitals organising transfers.• Liaising with in house Clinicians, Dispatch, and Senior officers in the control room.• Supporting other ambulance services by taking their calls during busy periods.

Supporting various teams by providing administrative support whilst also providing PA support to the Director MOD Capability, Account Director International Airports & ANSPs and Head of Consultancy.• Support (organisation, agenda, actions) for Campaign Steering Board meetings.• Diary management.• Arranging travel.• Organising team events and off-site meetings.• Organising, preparing and attending team meetings, taking actions/minutes.• General administration.• Managing corporate requisitions through eProcurement system. Raising purchase requisitions, completing receipting, and dealing with invoices.• CRM Focal point, providing support to GCAMs and MOD P&L when entering data and ensuring data is updated.• Visitor coordinator for overseas customers and potential new customers.• Super-user/Focal Point for SharePoint.• Timesheet administration.• Budget support for MOD P&L.• Managing and logging expenses for directors.• Managing various mailboxes.• Support for Lessons Learnt, logging and chasing actions, recommending, and implementing improvements to the process.• Support for Improvement Project, carrying out meetings for research, logging findings and creating recommendations.• PCard purchases.• Vodafone Invoice management. Seeking approvals, checking invoices, and providing correct codes to finance.• ICA management. Monitoring and responding to mailbox, chasing approvals, providing WBS Codes and liaising with the NERL Intercompany team.• General administration.

Supporting the Health, Safety and Asset Protection team (HSAP). This included seven team members, one senior manager and the Vice President.• Support (organisation, agenda, actions, minutes) to monthly meetings.• Attending Board meetings and taking minutes when Vice President’s PA is unavailable.• Acting as PA to the Vice President as and when needed.• Arranging travel.• Organising team events and off-site meetings.• Super-user for Phoenix document control system. • Preparing company documents, ensuring they are following strict company standards.• Maintenance and management of team intranet pages.• Manage corporate requisitions through SAP.• Support budget preparation.• Crisis Management Team rota and management of associated training records.• Booking and monitoring training for UK staff. Answering queries regarding training and managing external databases.• Issuing Lessons Learnt reports.• Managing EHS mailbox.• Supporting ‘Who’s Off’ (holiday system) for HSAP team.• Sourcing and shipping items (such as branded goods, malaria test kits, documents, etc) to in-country teams.

EBased in the IS Asset/Procurement Team my primary role was overseeing the London office's hardware. • Ensuring all IT equipment is replaced in a timely manner.• Ensuring compliance with policies and procedures issued.• Obtaining quotations, raising orders, receipting and maintaining stock for hardware items within the local office.• Communicating to users and IS Service Desk on when devices need replacing.• Maintaining document management system (Phoenix).• Ensuring New Starter and Leaver requests are actioned in time and all Leaver machines are returned.• Raising relevant paperwork for all installations including service desk tickets for device installations.• Providing support with purchase, installation, and maintenance of software to ensure Tullow’s legal compliance.• Ensure all local computer equipment is asset tagged and all information is up-to-date, accurate, and auditable.• Perform hardware and software inventories, using LANDesk software.• Assist in the tracking and maintenance of warranties, maintenance agreements, and vendor contracts.• Raise internal paperwork and tickets for installations of all new computers.• Recording all purchases against budget allocations.

Honeywell provide Fire Alarm service, maintenance and installation at Heathrow & Gatwick Airport.• Involved in the T5 change over from project to service• Assisted in the setup of the administration processes that were necessary for the service contract to function• Providing administrative and service support• Providing training for new administrators• Maintaining CTA, T5 and Gatwick contract details within SAP• Main point of contact for customers, engineers and other members of staff• Monitoring submission of timesheets by engineers• Checking quality of paperwork and call numbers closed down on SAP/Maximo• Resolving queries relating to engineer works and invoicing• Planning engineering workload, including maintenance schedules and reactive works, taking into account training, holidays and sickness• Utilising the SAP/BAA Maximo System to effectively plan the daily emergency response and planned maintenance to BAA standards• Working with vehicle fleet to organise engineer’s company cars• Ordering of stationery, PPE, flights, hotels, car hire, couriers and parts using FX, SAP and company credit card