Helen Lovejoy Email and Phone Number

Coordinate front desk patient intake and scheduling in busy specialty clinic.• Schedule patients using computerized scheduling software per patient needs and physician preferences.• Verify health and vision insurance coverage and secure authorizations.• Ensure accurate entry of information into patient electronic medical record including intake and consent forms, insurance and demographic information, and physician orders. • Maintain patient confidentiality according to HIPAA and clinic compliance procedures.• Accurately gather patient insurance information and collect co-pays.• Work collaboratively as team member with other front desk staff, doctors and nursing staff.• Prioritize and problem solve for patients on the telephone and in clinic. • Enthusiastically greet and check in patients.• Effectively and professionally communicate with patients, staff and external referring clinics.• Provide exceptional customer service.

Working as a team member on Honoring Choices Minnesota, a public health initiative of the Twin Cities Medical Society. My team contributions include development and planning of social media and marketing initiatives, coordination and development of volunteer Ambassador program, management of volunteers and presentation opportunities. Development of presentation materials on Advance Care Planning, conduct presentations on Advance Care Planning for community and health care organizations. Manage relationships with board members, volunteers and public. Administrative coordination including database management, advisory board meeting communication and coordination, training session, annual conference and other event coordination.

Coordinate front desk patient intake and scheduling in busy and diverse 22-doctor specialty clinic.• Schedule patients using eClinicalWorks computerized scheduling software per patient needs and physician preferences.• Ensure accurate entry of information into patient electronic medical record including intake and consent forms, insurance and demographic information, and physician orders. • Maintain patient confidentiality according to HIPAA and clinic compliance procedures.• Accurately gather patient insurance information and collect co-pays.• Work collaboratively as team member with other front desk staff, doctors and nursing staff.• Prioritize and problem solve for patients on the telephone and in clinic. • Enthusiastically greet and check in patients.• Effectively and professionally communicate with patients, staff and external referring clinics.• Provide exceptional customer service.

Coordinate front desk patient intake and scheduling in busy and diverse 15-therapist outpatient therapy clinic.• Schedule patients using Epic computerized scheduling software per physician orders and therapist plans of care.• Ensure accurate entry of information into patient electronic medical record including intake and consent forms, insurance and demographic information, and physician orders. • Maintain patient confidentiality and manage medical record requests according to HIPAA and Allina compliance procedures.• Accurately gather patient insurance information and collect co-pays.• Work collaboratively as team member with other front desk staff, therapists, and central scheduling and registration personnel.• Maintain and order office supplies. • Prioritize and problem solve for patients on the telephone and in clinic. • Enthusiastically greet and check in patients.• Effectively and professionally communicate with patients, staff and external referring clinics.• Provide exceptional customer service.

Provide front desk support in a busy five-doctor independent internal medicine clinic.• Schedule patients using computerized scheduling software.• Prioritize and problem solve for patients on the telephone and in clinic. • Accurately type and send messages from incoming patient calls.• Enthusiastically greet and check in patients.• Maintain accurate information in electronic medical record software and in hard copy files.• Work collaboratively as team member with other front desk staff.• Effectively and professionally communicate with patients, doctors and other staff.• Provide exceptional customer service.

Assist elderly residents with daily therapeutic recreation activities in 50+ resident skilled care unit. Develop and conduct programs that focus on maintaining and enhancing the seniors’ physical, cognitive, social and spiritual well-being through the use of a variety of activities.• Assess residents upon admission and quarterly to ensure leisure needs are being met.• Gather and enter MDS information in PointClickCare computer system• Develop care plan for each resident based on individual needs and chart resident progress towards care plan goals.• Develop and create monthly program calendar and implement daily programs.• Communicate with interdisciplinary team to coordinate resident care.• Monitor state regulatory requirements and ensure programming meets those requirements.• Effectively communicate and interact with residents and staff.

Memory Care Coordinator providing part-time therapeutic recreation services in 30+ resident memory care unit, assessing residents, developing programs, implementing daily activity programs, and supervising CNA staff. Part-time CNA in same memory care unit, assisting elderly residents with activities of daily living including grooming, dressing, toileting, eating, bathing, etc.

Assist Director of Development with all aspects of individual and planned giving program for 14,000- member congregation and six affiliated organizations; Conference and Retreat Center and Cathedral of the Pines Camp. Combined operating budgets exceed $40 million.Coordinate major gift solicitation, annual year-end fund solicitation, corporate and foundation support and planned giving. Plan and produce marketing materials related to planned giving program. Assist in writing grant proposals to major foundations. Manage grant process, and determine guidelines and timeline. Planned layout and wrote text for web site for Mount Olivet Day Services, Mount Olivet Home and Mount Olivet Careview Home. Managed web site development with outside vendor. Continue to oversee maintenance of web site.Assistant editor for monthly and quarterly publications, including compilation of information and writing articles.Plan and organize special events for planned giving donor group and volunteers. Coordinate registration for events and assist with logistics.Manage gift processing and acknowledgment process and procedures, including database management in Microsoft Access.Assist clients with designation of memorial and outright gifts.

Assist elderly residents with daily therapeutic recreation activities in 50+ resident skilled care unit. Develop and conduct programs that focus on maintaining and enhancing the seniors' physical, cognitive, social and spiritual well-being through the use of a variety of activities.Assess residents upon admission and quarterly to ensure leisure needs are being met.Gather and enter MDS information in PointClickCare computer systemDevelop care plan for each resident based on individual needs and chart resident progress towards care plan goals.Develop and create monthly program calendar and implement daily programs.Communicate with interdisciplinary team to coordinate resident care.Monitor state regulatory requirements and ensure programming meets those requirements.Effectively communicate and interact with residents and staff.

Provide administrative support to multiple attorneys. Duties included: production of legal documents, maintenance of orderly client files, effectively communicating with clients and attorneys, answering telephones, typing from dictation, updating documents in legal library, and other support as requested by attorneys, including detailed organization, billing and calendaring support.

Provide administrative support to multiple attorneys. Duties included: production of legal documents, maintenance of orderly client files, effectively communicating with clients and attorneys, answering telephones, typing from dictation, and other support as requested by attorneys, including detailed organization, billing and calendaring support.

Provided independent consulting services to QI International to plan and implement annual Customer Conference.

Designed and wrote sales prospecting and consultant education materials, capabilities brochure, sales presentation materials and conference brochures.Coordinated with outside agency on direct marketing campaign to CEOs of prospective customer organizations.Conducted initial interviews of sales prospects to determine opportunity, assessed appropriate consultant for follow up, and discussed strategy for pursuit of prospect.Developed and implemented annual customer conference - a two-day event for the top 120 customers; booked nationally known speakers, created break-out sessions and coordinated learning sessions to develop additional consulting services opportunities; coordinated development of brochures and materials in support of conference; negotiated for conference space and catering services.Conducted initial screening interviews with potential consultant candidates.Created system for tracking and analyzing previous sales successes to determine best opportunities for future sales.

Provide administrative support to multiple attorneys. Duties included: production of legal documents, maintenance of orderly client files, effectively communicating with clients and attorneys, answering telephones, typing from dictation, and other support as requested by attorneys, including detailed organization, billing and calendaring support.