Helen Major Email and Phone Number

Developing an operations opening packageCreating bespoke recruitment packages & delivering – i.e. screening CV’S – interviews/ recruitment days/ developing questionsDeveloping induction packagesDeveloping and delivering commercial awareness workshops aimed at supervisors and mid management

Designing new bar layout to ensure better productivity for team Liaising with local fit out team to ensure all plans achievable Working with hotel team and interior designers on revised layout for restaurant FOH ensuring operational practicality married with the design elements

Oversee UK and International hospitality projects from conception to delivery to ongoing maintenance. Working with clients on existing F&B offers to identify underperforming areas and create strategy reports to enable better productivity/standards/ financial benefits.Clients included hotel groups such as Accor, Kempinski, Hyatt and Oberoi as well as privately owned companies.
Working with other external consultants such as interior designers/ kitchen designers/ 3rd party chef consultants/partners. 
Financial analysis of existing business’ and reporting back on potential savings whilst maintaining standards and creating projected P&L’s for proposed concepts.Building strong client relationships to ensure full support and collaboration in developing the concepts to work from a commercial and operational point of view. 
Managing a team of international experts who deliver world class food, drink and service concepts.
Working with in house team in the creation of relevant service training programmes for clients.In charge of recruitment process for all in house consultants as well as working with clients looking to recruit for projects i.e.: job description/people specifications, CV screen/ interviewing.

Responsible for the direct report of 12 shops retail outlets in West London, South West London and flagship shop/café in Covent GardenCombined turnover of £10.8 millionEnsuring that managers are running successful and lucrative business’s whilst maintaining all company standardsResponsible for succession planning and development of management teams across the company (20 shops in total) Whilst fulfilling my duties as an Operations Manager I was also responsible for the Health and Safety, Training and Auditing for each outlet.Developing bespoke marketing strategies and business plans for each outlet.

Responsible for direct report of five out of the thirteen city wine bars; Paternoster Square, Exchange Square, Masons Avenue, Lloyds and Fleet Place. Combined turnover of £7 million Ensuring that the managers were running highly successful and lucrative businesses meeting all financial targets.Working with each manager to create bespoke marketing strategies in keeping with the brand image and standards. Chairing weekly managers meetings, updating on performance and focus Development of the C&B recruitment strategy and all induction and training for new recruits and all succession planning Whilst fulfilling my duties as an Operations Manager I also was responsible for the Health and Safety, Licensing, Training and Auditing for each bar.Working closely with Head Chefs to ensure m quality of food and menu development Coaching GM’s in recruitment selection and motivation