> Coordinating and managing training including the bookings.> Liaising with the Associations to increase bookings including sending newsletter .> Dealing with inbound enquiries via telephone/email.> Creating new training dates and updating the website.> Making appointments for my colleagues.> Monthly training blog.

> Coordinating and managing the day-to-day operations of the business development team.> Line managing the team administrator.> Supporting the Sales team.> Raising purchase orders.> Facilitating the 16-18 government incentive payments.> Coordination of commercial courses including initial query to enrolment.> Coordination of apprentice satisfaction surveys.

> Coordinating and managing the day-to-day operations of the Contact Centre team.> Liaising with other departments.> Facilitating the 16-18 government incentive payments.> Coordination of commercial courses including initial query to enrolment.> Coordination of apprentice satisfaction surveys and destination campaigns.

> Working to targets and deadlines> Ensuring CRM system is updated and accurate.> Mentoring new staff> Outstanding customer service at all times> Ensuring my product knowledge is up to date.

> Supporting the Specialist Skills Coordinator for Business in making up portfolios and supporting the assessing team.> Supporting the employment programmes team in completing the relevant paperwork to enable the college to claim funding. > Booking exams, claiming learner certificates, processing and sending to the learner. > Front office support with telephone and reception duties.

> Guiding and supporting learners through short courses and level 2 and 3 diplomas> Assessing Customer Service and Business Administration> Visiting their workplace on a regular basis to plan, mark and map the evidence into their portfolios until the qualification is complete. Evidence is obtained using a variety of different methods from professional discussions, reflective accounts and observations etc.

> Installed required procedures for grand opening of the hotel.> Supervised a team of staff in all methods and procedures of the running of the hotel reception.> Completion of front of house staff rota> Ordering of stationary> Taking hotel bookings