Helen Muller Email & Phone Number

This role is responsible for partnering with stakeholders to deliver generalist activities that are both operational and strategic covering the employee lifecycle including talent attraction, learning and development, employee engagement, performance management and compensation and benefits.

Sydney, New South Wales, Australia

- Industrial Relations and Employee Relations (first point of contact for day-to-day operational HR advice to the frontline team/partner with managers and mentor them to build their leadership capability in the management of their staff/facilitate performance management meetings/Provide advice, counselling and guidance to all levels of management and staff/ensuring contracts, policies and procedures are in line with legislation and communicate this to the business)- Performance and Development (partner with Managers to action concerns identified through the review process)- Relationship and Stakeholder Management (position the People and Culture team to be a trusted resource and key contact with our stakeholders/strive to provide the best service possible, ensuring legal compliance and business requirements are met)- HR Projects, Systems and Reporting (ensure systems and processes support a highly effective People and Culture function/Casual Conversion/monthly reports to business leaders)- Engagement (engage and connect employees across the business through improving the Reward & Recognition program)- Workplace Health, Safety and Environment (participate in identifying, assessing and controlling risks and hazards in the workplace).

Sydney, New South Wales, Australia

- Ownership of the entire employee lifecycle, HR operations, support Leadership Team, and deliver initiatives against the P&C strategy as set out by Head of P&C- Manage all aspects of HR Operations, including management of systems, contracts, HR administration and appropriate compliance- Ownership of employee lifecycles from recruitment through to offboarding- Provide support to people leaders within the business- Assist with change management & organisation growth initiatives- Lead out on Employee Experience, ensuring highest of standards- Monthly review and approval of Payroll- Support the development and implementation of HR initiatives and systems (HRIS BambooHR)- Support the Head of People & Culture run the biannual performance review in 15Five- Policies and procedures - review and update to align with the company’s objectives,and provide advice to employees- Recruitment - actively involved in recruitment by preparing job descriptions, postingads, conducting interviews, reference checking, facilitating offers, and managing thehiring process- Assisting the CEO in booking venues and running company events

Sydney, New South Wales, Australia

I functioned as a generalist in a variety of Human Resources activities. I counselled employees concerning work-related problems, providing feedback to management where necessary. Actioned reporting requirements, and maintained records for the CEO, HR SVP and managers. Reviewed and updated position descriptions, benefit brochures, employee handbooks, personnel policies and procedures where required. Conducted research and analysed data on assigned projects.

Sydney, New South Wales, Australia

- Act as point of contact for HR related queries from employees and external partners, and escalate where necessary- Assist with all administrative duties required by the HR management team- Organise and maintain employee records and HR databases (Workday)- Provide administrative support for the full recruitment process - Co-ordinate administration for HR projects such as the yearly compliance report for the Workplace - Gender Equality Agency- Document and track human resources actions by completing forms, reports, logs, and records- Coordinate training records and ensure management is updated with all training attendances- Drafting standard correspondence throughout the employee lifecycle such as confirmation of employment and changes to terms and conditions- Benefit and compensation administration- Co-ordinate all administrative and logistics related to the recruitment process including conducting pre-employment checks (VEVO checks) and preparing employment offers- Co-ordinate all training related logistics and recommend improvements when required - Assisting with payroll preparation by providing relevant data, like absences, bonus, and leaves- Process employees’ requests and provide relevant information- Co-ordinate HR projects, meetings and training seminars- Collaborate with the recruiter to post job ads on careers pages and process incoming resumes- Provide HR-specific, general administrative and secretarial support- Conducts new-hire orientations- Prepares special reports using the HRIS and provides information to employees on matters pertaining to their personal employee information.As my role progressed, I began performing duties otherwise performed by entry-level human resources generalist, such as conducting candidate interviews and performing data gathering and analysis, as well as facilitating employee and manager training.

Sydney, New South Wales, Australia

Relocated back to Sydney due to the pandemic.

London, United Kingdom

Travelling in Italy and Ireland.

London, United Kingdom

- Arranging courses for professional development/liaising with external speakers/ booking rooms/marking attendees- Resolving event date conflicts/diary management- Recording and updating employees’ RICS membership status, liaising with RICS representatives to resolve any issues/organising interviews for graduates as part of their RICS APC/scanning transcripts of APC interviews into HR database - Updating general training records e.g. Parliamentary Passes and Security Vetting- Coordinating the new starter process from organising interviews to first day induction- Processing payroll monthly through Natural HR/ updating HR system/maintaining HR files- Supporting the HR Business Partners and the Head of HR with general administrative tasks e.g audit/appraisals/assisting in company workshops

London, United Kingdom

L&D:- Training administration – booking new starters onto courses/maintaining and updating training attendance registers/venue bookings/catering/printing support/reporting on and reviewing company’s training budget- Collating and analysing training feedback for further improvement- Supporting the mentorship programme focusing on professional development- Logging HR and L&D invoices on the purchase ledger systemHR:- Producing monthly HR reports- Drafting contracts and letters for joiners, movers and leavers- Coordinating the new starter process from organising interviews to first day induction- Updating the HR system/ maintaining personnel files (electronic and hard copy) - Coordinating exit interviews- Processing payroll monthly through ADP- Confirming probationary passes

London, United Kingdom

- Working closely with the L&D team to ensure new starters were set up on correct E-Learning courses- Setting new starters up on the HR SAP system/issuing contracts/ processing payroll/electronic filing- Taking and transcribing minutes

London, United Kingdom

- Supporting training activities by liaising with staff and trainers about arranged room bookings/making sure staff attendee and feedback forms were filled in, scanned and sent to the HR Manager- Creating and updating training matrix spreadsheets by department for the company’s Commercial Director to review- Assisting the Head of HR with presenting on GDPR compliance to the company’s board by creating a PowerPoint presentation and updating information where necessary- Being first point of contact for queries from staff, visitors and customers over phone, referring them to other HR team members if necessary- Handling post/ordering stationary- Chasing missing reports from staff

Sydney Nsw 2000 Australia

I provided EA support to Directors and managed HR processes in the Sydney and Melbourne officesHR duties:- Organising and co-ordinating training and development for employees/creating reports to review the company’s training budget- striving to improve business development by implementing ways to retain relationships with clients e.g. asking for clients’ feedback when projects concluded- focusing on employee engagement e.g. completing a “Managing Conflict in the Workplace and with Customers” workshop. This involved learning to accurately recognise and correctly deal with conflict within the workplace to improve relationships between employees.- On boarding new starters by advertising job vacancies/short-listing resumes/interviewing candidates/issuing starter packs/carrying out formal inductionsOffice Manager/EA duties:- arranging company events/organising meetings and diary management (for four Directors)- arranging travel and accommodation (international and domestic)- preparing monthly invoices/managing invoice records/ processing accounts, expenses and organising disbursements- acting as first point of contact for all employee and client queries- arranging and renewing office contracts, business insurances, licenses and memberships- preparing Capability Statements and staff CV’s for reports and proposals- updating and editing the company website/ preparing presentation material - regular use of Dropbox/Microsoft Office/Outlook/Excel/PowerPoint/SharePoint- ordering office supplies/equipment.

Barker College, Hornsby Nsw

The variety of skills I learned and my enjoyment when part of the Barker College Cadet Unit throughout my high school education inspired me to become a casual cadet instructor. On Annual camps and Bivouacs I assisted high school students develop the following skills:- Navigation- Communication- First Aid- Camp/bush/field craft- Drill and Ceremonial- Leadership- Adventure trainingStudents are constantly challenged in these areas which ultimately allow them to achieve complex tasks and perform outside their comfort zone. The personal development I witnessed in students and the leadership skills learned are what make this job the most rewarding, especially when students are able to acquire these skills in an unfamiliar environment.

Macquarie Centre In North Ryde

Basic administrative tasks and customer service in the retail industry.Responsibilities included:-General administrative office tasks-Email management and filing (sorting paperwork)-Assisting staff with ad hoc inquires-Admin support to managers-Switch board management-Meet and greet clients-Ticketing (printing out sales tickets for each department and sorting them for collection)-Stock Audit -Telephone inquiries -Customer service (sales)

The human resources manager described her roles to me as well as the subdivisions in her department. I was also provided with first hand experience as to how meetings were structured and tasks delegated by accompanying her to a meeting to discuss workplace matters.

Cowan Road, St. Ives

Bachelor Of Arts: Psychology

Higher School Certificate