Administrator for Salesforce application, which I helped build, test, launch, and train personnel. Contact Center project member. Case Management project member. Helping to enhance the applications we use by working as part of team to build and implement new services globally.

As part of the management team, responsibilities include supervising a team of 25. This includes interviewing the right personnel, training on all products as it relates to functionality. Monitoring the call center for quality assurance. Running reports on performance for abandonment rate, average speed of answer, average handle time, etc. Always looking for opportunity to improve the department.

Lead trainer responsible for conducting all training classes including puppy, beginner, advanced, click a trick, and canine good citizen classes. Specialized in behavior issues. Trained new hires on class instruction

Held several positions to include Helicopter prop and rotor mechanic, Personnel Administration Supervisor, Payroll Administrator