Helen Perry Email and Phone Number

As a Country Service Manager UK, I led Tesla's UK Service Centres, optimising daily operations to surpass customer expectations and foster a high-performance culture. I innovated agile processes to meet dynamic business needs, ensuring sustained growth, and managed financial oversight, driving profitability and operational excellence across Tesla's UK service operations.• Accomplished consistent excellence across 34 UK Service Centres by leading a team of 9 Area Service Managers and over 400 service colleagues, ensuring top-tier customer service and operational performance.• Pioneered nationwide 'here when you need us' service for Tesla customers by establishing seven-day service operation across the UK, increasing accessibility and satisfaction levels.• Championed delivery of world-class service experiences, achieving high customer satisfaction scores and boosting brand loyalty across UK market.• Allocated and optimised resources within Tesla's UK vehicle servicing organisation, resulting in streamlined processes and improved service efficiency.

In this role, I led market-building initiatives across Southwest locations, improving brand visibility and operational efficiency, managed end-to-end real estate strategy for diverse locations, optimised resources, and standardised processes, and fostered stakeholder relationships to ensure seamless service delivery.• Oversaw growth strategy for Southwest in collaboration with Country Lead, resulting in expansion of Tesla's customer base and operational footprint.• Provided strategic guidance to regional leaders, attaining exceptional results in sales and delivery metrics, including surpassing KPIs and operational priorities.• Successfully scaled region from two retail stores to four Tesla Centres and collection hub, enhancing accessibility and customer satisfaction across Wales and Southwest of England.

During my time over here, I managed a mortgage and protection advisor team in the Southwest, ensuring top-tier service and client satisfaction. I enhanced product visibility and accessibility through collaboration with internal stakeholders, whilst mentoring retail staff to deliver exceptional advisory services and promote customer-centricity. Additionally, I conducted regular training assessments to drive team development and maintain service excellence amidst market changes.• Achieved growth in mortgage business performance by leading team to facilitate customers in purchasing, improving, and safeguarding their homes.• Cultivated customer-centric environment, resulting in high standards of service and strengthened client relationships.• Leveraged consistent role modelling of Lloyds Banking Group values and behaviours across all interactions.