Helen Peterson

Helen Peterson Email and Phone Number

Passionate about technology bring companies closer to their customers, women in tech and inspiring girls and women of all ages to participate in community sports @ Insightabl Apps
Helen Peterson's Location
Sydney, New South Wales, Australia, Australia
Helen Peterson's Contact Details

Helen Peterson personal email

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Helen Peterson phone numbers

About Helen Peterson

Helen Peterson is a Passionate about technology bring companies closer to their customers, women in tech and inspiring girls and women of all ages to participate in community sports at Insightabl Apps. She possess expertise in stakeholder management, business analysis, project management, integration, pre sales and 18 more skills. Colleagues describe her as "In early years of my career, I was working on the StanInFront CRM project in Cybage. That time, I got an opportunity to work with Helen. Her analytical skills, understanding of the industry used to impress me all the time. She used to write excellent test case scenarios. Going through the business scenarios she has developed/written, was itself a good source of gaining domain knowledge. She is one of the best business analyst I ever worked with.", "Helen is a valuable business analyst who always contributed to the team and organisation. She played a key role in delivering a difficult strategic project by using her skills in communication, documentation, stakeholder management, and project management. With strong knowledge of both technical and business areas allowed her to build highly effective relationships in the team to successfully deliver the project. Helen provided valuable suggestions and constructively questioned assumptions at both a strategic and operational level to assist the team strive towards best practice.", and "Helen is an excellent team member. She devises solutions to issues that are practical to the user, technically superior and commercially viable to implement. Helen has a rare skill in that she is a first rate Business Analyst, Project Manager and Technical Lead. She can fill any role equally or combine where necessary. This gives her a comprehensive approach to any situation. Helen delivers by being very well organised, communicative to all parties and making sure commitments are met. She is an asset to any project she works on."

Helen Peterson's Current Company Details
Insightabl Apps

Insightabl Apps

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Passionate about technology bring companies closer to their customers, women in tech and inspiring girls and women of all ages to participate in community sports
Helen Peterson Work Experience Details
  • Insightabl Apps
    Co-Founder
    Insightabl Apps Jul 2023 - Present
    Sydney, New South Wales, Au
    Insightabl Apps was created to empower Salesforce customers to effectively use their data to deliver actionable insights that turn into measured outcomes. Drawing from years of experience as consultants, our apps have been designed to address common industry challenges and drive results.
  • Roseville Netball Club
    President
    Roseville Netball Club Nov 2020 - Present
    Willoughby, New South Wales, Au
    I believe that netball is the ultimate team sport and if girls and women are on the courts throwing a ball it leads to better health, happiness and a stronger community spirit.As club president I am responsible for setting and monitoring the goals of the club, running club meetings, driving sponsorship, and recruitment and retaining of players, coaches and umpires.
  • Roseville Netball Club
    Umpire Convenor
    Roseville Netball Club Jan 2019 - Dec 2020
    Willoughby, New South Wales, Au
    To promote, develop and enhance umpires and umpiring matters in accordance with theinitiatives of the National Umpires Development Framework. #noumpirenogame
  • Fullcrm
    Chief Executive Officer
    Fullcrm Jun 2022 - Present
    Sydney, New South Wales, Au
    Helen is at the front of Salesforce implementation company FullCRM with the goal to expand its leadership team to deliver more value than ever to Australian supply chain businesses needing support to execute a successful digital transformation.FullCRM’s vision has always been to equip supply chain businesses with cutting-edge technology to help them compete and thrive in a global market. Its team of experienced Salesforce specialists assist businesses to create long-term resilience by providing timely data to their customer base and collaborating efficiently with their up and down supply chain partners.
  • Fullcrm
    Managing Director
    Fullcrm Jul 2014 - Jun 2022
    Sydney, New South Wales, Au
    FullCRM has implemented CRM for more than 190 companies since its inception and expanded its team to include 20 CRM experts. And counting! Helen has played a pivotal role in FullCRM's exponential growth
  • Vodafone
    Process Excellence - Marketing Distribution Strategy
    Vodafone Dec 2012 - Jun 2014
    London, Gb
    Vodafone’s indirect commission yearly budget is over $200M. It is split between prepaid, trailing, postpaid acquisition and postpaid retention and is paid to 5 channels. Over the years each channel formed a unique commission strategy with little review. It had become so complex, there was no documentation, and the company was unable to report on why channels were being paid their commissions.Helen’s primary goal was to use her analytical and business process improvement skills to streamline commissions. This was an extremely complex project with a wide touch-point of stakeholders. Using 6-Sigma and Lean methodologies Helen:• Identified annualised savings of $9.2m • Implemented paperless approval process for manual payments and centralised repository in Salesforce• Simplified trailing calculation to be based on total contract value, which aligned with Vodafone strategy to not reward customer bill shock• Improved the process of setting commission rates, including following up of variations to standard and formal post implementation reviews• Cleaned up commissions accounting (accruals) and reporting
  • Vodafone
    Finance Transformation - Efficient & Effective Specialist
    Vodafone Sep 2011 - Nov 2012
    London, Gb
    Vodafone Australia is a leading mobile telecommunications provider, employing approximately 4000 people nationally. It is a 50:50 joint venture between Vodafone Group and Hutchison 3G Australia. The Vodafone Finance Transformation team was set up in recognition that 2 years post-merge fundamental changes needed to be implemented within finance. Helen was a founding team member working under the efficient and effective operations stream. The team used Lean methodologies to bring about significant process improvement in closing month end, off-shoring parts of finance to a shared service centre in India and alignment of finance objectives with other teams.
  • Vodafone
    Process Excellence Analyst
    Vodafone Jan 2009 - Aug 2011
    London, Gb
    Helen was seconded to the finance department after proving herself as pivotal in the implementation of the Hutchison Retail Management System (RMS) project. The primary objective was to decrease the inventory loss figures that were being reported in Oracle’s General Ledger (GL) accounts. To achieve this Helen designed and created business intelligence reports using retail data. She created and documented processes to enable the reconciliation of general ledger accounts. She instigated regular committee meetings where varying objectives were set and monitored, and strategies were devised to achieve the objectives. In June 2009 Vodafone Australia and Hutchison Telecom Australia completed a 50/50 merge to form a new entity Vodafone Hutchison Australia (VHA). The technological hurdles in this merger were vast and it was necessary to complete large amounts of work in a short time frame.
  • Hutchison 3G
    Lead Business Analyst - Retail
    Hutchison 3G May 2008 - Dec 2008
    Reading, Berkshire, Gb
    Hutchison Telecoms is a leading global provider of telecommunications services and the first company to launch third-generation (3G) mobile network in Australia. In this contract Helen represented the sales channel as lead business analyst. Duties included: conducting interviews/workshops to gather business requirements, creation of business requirements specifications, creation of project initiation requirements to help plan for 2009 roadmap, walkthrough of specifications in order to gain sign-off from business stakeholders and test defect management.
  • Diageo
    Business Analyst - Sales
    Diageo Oct 2007 - May 2008
    London, Gb
    Diageo is the world’s leading premium drinks business with a wide range of brands including Smirnoff, Johnnie Walker, Baileys, Guinness and Bundaberg Rum. This contract required Helen to work autonomously, reporting to the business improvement global sales department in Singapore. Helen was responsible for business analysis/project management duties on multiple projects such as salesforce.com, Bundaberg Rum Electronic Position of Sale (EPoS) and Siebel CRM.
  • Stayinfront
    Crm Product Development Manager
    Stayinfront Feb 2005 - Jul 2007
    Fairfield, Nj, Us
    StayinFront is a leading global provider of enterprise-wide CRM applications, decision support tools, data services and eBusiness systems. This was a multi-faceted role leveraging Helen’s extensive experience in CRM to manage varying projects for major customers. As product development manager Helen was responsible for the design, development and implementation of the life sciences vertical industry model.During her tenure she was called on to set up and manage the off-shore outsourcing of StayinFront’s quality assurance activities. She also took an active role in presales work, responding to tenders, setting up demonstration models and presenting to potential clients as the technical expert. Helen’s expertise was also used to document many processes to establish and maintain StayinFront’s high level of quality standard compliance.
  • Berger Software
    Crm Project Manager
    Berger Software Jul 1995 - Mar 2002
    Berger Software is an IT services company specialising in the customisation and implementation of its own application packages. In 1996, Berger Software became the sole Australian implementation partner of the StayinFront CRM application. As the first lead developer in Australia, it was necessary for Helen to utilise her creative skills to pave the way for the success of StayinFront in Australia. She worked to master CRM from the ground up, starting with understanding a client’s business needs and then both mapping those needs to the existing StayinFront CRM platform and also driving extension and modification of the base software to further meet the business requirements. Helen quickly moved into project lead and management roles and was responsible for the design, development, QA, rollout and support of multi-million dollar systems across many industries. In 1998 Helen was invited and accepted a shareholder position and became a partner at Berger Software.
  • Intermec Australia
    Systems Engineer - Warehouse Automation
    Intermec Australia Dec 1993 - Jul 1995
    Intermec is an automated data collection company specialising in bar code technology. Helen’s primary responsibility as systems engineer was to integrate Intermec equipment with warehousing software such as Mincom, JDEdwards, MFG Pro and Chess. Skills utilised to perform this function included system design, system testing and implementation and customer training. She was also extensively involved in sales support, customer liaison, help desk and staff training.

Helen Peterson Skills

Stakeholder Management Business Analysis Project Management Integration Pre Sales Leadership Project Delivery Project Portfolio Management Business Process Business Process Improvement Requirements Gathering Business Intelligence Governance Vendor Management Crm Requirements Analysis Sdlc User Acceptance Testing Pmo Data Warehousing Process Improvement Management Strategy

Helen Peterson Education Details

  • Unsw
    Unsw
    Computer Science
  • Deakin University
    Deakin University
    Accounting
  • University Of Sydney
    University Of Sydney
    History And Philosophy Of Science

Frequently Asked Questions about Helen Peterson

What company does Helen Peterson work for?

Helen Peterson works for Insightabl Apps

What is Helen Peterson's role at the current company?

Helen Peterson's current role is Passionate about technology bring companies closer to their customers, women in tech and inspiring girls and women of all ages to participate in community sports.

What is Helen Peterson's email address?

Helen Peterson's email address is he****@****.com.au

What is Helen Peterson's direct phone number?

Helen Peterson's direct phone number is +614016*****

What schools did Helen Peterson attend?

Helen Peterson attended Unsw, Deakin University, University Of Sydney.

What skills is Helen Peterson known for?

Helen Peterson has skills like Stakeholder Management, Business Analysis, Project Management, Integration, Pre Sales, Leadership, Project Delivery, Project Portfolio Management, Business Process, Business Process Improvement, Requirements Gathering, Business Intelligence.

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