As the Director of the Third-Party Risk Management (TPRM) Technology, Governance, and Reporting team, I provide oversight of TPRM projects, program workstreams, and business planning activities (Chief of Staff), including budget oversight, headcount management, remediation efforts, forecast/impact assessment oversight, preparation of organizational materials, business unit updates, and annual planning activities. I lead a team of nine direct reports responsible for TPRM Technology, Change Management, Communications, Training, Special Projects, Data validation, Program Reporting, Reporting Transformation efforts, and Governance oversight including TPM Policy, TPRM Standards, Procedures, Third-Party Working Group (TPWG) and Third-Party Risk Council (TPRC). After the acquisition of Silicon Valley Bank (SVB), I successfully oversaw the TPRM integration efforts / project tracking, providing structure, organization and inclusion of people, process and technology.

As the Chief of Staff for the Head of Third Party Management and Workforce Evolution, I provide critical leadership support and strategic direction to the organization's most critical processes and initiatives. Through my expert management of the annual Strategic Planning process and monthly Objective and Key Results (OKR) reporting, I ensure that our team is meeting and exceeding organizational goals and objectives.I excel in organizing materials for monthly Business Unit Reviews, Committee and Board reporting, employee surveys, and cultural opportunities, and am always looking for ways to improve and enhance organizational processes. As a highly trusted confidante and master organizer, I act as a critical communication lead and change agent, driving cross-functional collaboration and communication across the organization.My agility and strategic approach enable me to quickly shift between short-term goals and long-term strategies, setting a positive, execution-oriented tone to the work rhythm and cadence of the department. As a result, I extend the leadership team's capabilities, empowering them to achieve even greater success and drive positive change within the organization.

As the Director of Communications and Change Management, I drove continuous improvement and innovation in communication and change management initiatives across the Global Services Learning Network. I provided oversight and support for high-priority efforts, including the Learning Modernization program, which aimed to transform the L&D function for call center employees across the Global Services Network.As a consultative partner to six Vice Presidents and the Senior Vice President of Customer Care and General Manager, I led communication and change management activities that resulted in increased engagement and connectivity across the global team. My expertise in communication and change management played a critical role in driving the success of these initiatives.In addition, I served as the PMO lead for an Enterprise Inclusion and Diversity initiative, engaging stakeholders across the organization to gain insight into organizational needs and business requirements. Through my leadership, we developed training modules in partnership with Instructional Designers to raise awareness and provide guidance on call handling interactions with abusive customers.My ability to lead complex initiatives and collaborate with stakeholders at all levels of the organization has enabled me to drive positive change and improve business outcomes.

As the leader of a dynamic, multi-functional team, I provided critical support and oversight across the FIU pillars of Anti-Money Laundering (AML), Sanctions, Politically Exposed Person (PEP), and Anti-Corruption Payments Monitoring. My team's expertise included project management, inventory management, Bridger Tech Admin-technical support and development, strategic planning, research and data gathering, forecasting, operational support, engagement and communications, Sanctions quality monitoring, and program governance oversight.My team and I played a vital role in providing operational support to over 400 employees, including asset management, business continuity planning (BCP), hosting global town halls, and fostering employee culture and connectivity through communication and engagement initiatives. As lead/point of contact for the Global Compliance and Ethics organization, I worked closely with senior leadership to support Phoenix Market engagement and employee initiatives.Through my leadership, my team consistently delivered outstanding results, providing critical support and oversight across a wide range of functions. My ability to lead complex initiatives and collaborate with stakeholders at all levels of the organization has enabled me to drive positive change and improve business outcomes.

-Manage fraud risk across multiple processes and sites, with global network responsibilities-Process and Procedure responsibilities-Communications, Engagement and Innovation Programs-Global Fraud and Credit Administration Learning Network

-Managed training, quality and strategic compliance initiatives supporting emerging products risk processes-Stakeholder of process and procedures

-Managed team of AML investigators-Operations and Program Oversight responsibilities including forecast, reporting, training completion tracking, and asset management.

-Managed all training coaches and new hires with oversight of all global training and resource needs-Managed Fraud investigations teams including front and back end, and fraud prevention front line teams

Led team of six business analysts providing support across operations, including quality assurance of merchandise descriptions, inventory management, customer support and information requests. Facilitated collaborative efforts across multiple teams including, Customer Service, Merchandising, Warehouse, and Publishing/Marketing.