Helen Roach Email & Phone Number

Swansea, Gb

Wales, United Kingdom

London, United Kingdom

Various projects including Sales, Business Development, and Operations Management.

London, United Kingdom

*Act as a premier ambassador for Akasha Spa.*Assume overall responsibility for the preparation and staging of the spa.*Manage and oversee the creation and development of all spa operational areas, spa treatment/services, P&P's - assuring they are aligned to LQA, guest journeys and operational requirements.*Oversee the design and development of beauty & relaxation treatments*Undertake general management duties throughout the spa*Play an active role in spa development*Monitor overall service delivery across all spa areas*Control monitor, analyse and improve quality standards*Implement systems and procedures to effectively profile guests*Work closely with marketing & PR managers to develop Spa and Wellbeing marketing strategies*Ensure in house and external membership mailing lists are maintained*Yield Management*Lead and direct the spa team*Foster good working relationships across all hotel departments*Promote sale strategies & develop a culture of upselling*Undertake recruitment, payroll, performance evaluation, coaching, counselling and performance management*Provide sufficient staff coverage to meet peak occupancy*Manage and coordinate all aspects of Health & Safety*Coordinate learning and development*Improve service standards through ideas, policies and procedures.

London, United Kingdom

I run post graduate training courses in adapted techniques of Oncology massage, facials, scalp, Indian head, foot/hand & nail treatments. Courses are aimed at qualified massage and beauty therapists who are looking to offer treatments to those diagnosed with cancer. For more information or to book a place on an upcoming course, please email me: helen.roach@jenniferyoung.co.uk or freephone: 0800 130 3702

London, United Kingdom

Key accountabilities include:- Develop and manage innovative partnerships- New customer acquisition- Develop & trial new offerings/business models- Meet B2B budget forecast

Park Crescent, London

Key accountabilities include:- Managing P&L of the flagship store- Deliver sales and budget according to plan and budget- Manage & lead a team of managers, nutritionists and assistants- Oversee building operations and maintenance- Raise and nurture Nutricentre in the industry/community

Regents Park, London

Key accountabilities include:- Manage store operations- Manage personnel- Manage finance administration- Manage a team of nutritionists and assistants

Kensington, London

Bachelor Of Science (Bsc), Human Nutrition, 2:1

Dissertation entitled 'Does the perception of dieting in 14-16-year-old girls reflect in their energy and nutrient intakes?'

Hnd, Beauty Therapy And Business Management, Merit

Dissertation entitled 'Creating a business'.