Helen Roxburgh Email & Phone Number

Dubai, United Arab Emirates

Engaged in ongoing quality control measures for existing content, overseeing updates and upgrades. Actively supporting facilitators with delivery and content-related assistance. Collaborating closely with the Business Consultant team to ensure content alignment with client needs. Contributing to sales efforts through participation in pitch meetings and providing technical input for proposals. Involved in custom design and major project roll-outs when required. Thriving in the dynamic intersection of quality control, facilitation support, and business alignment.

Dubai, United Arab Emirates

Designing and delivering interactive learning and development solutions, both face to face and virtual.

Jeddah, Makkah, Saudi Arabia

Acts as a coach, mentor and advisor to crew members to develop them to reach their full performance potential. Driving on-time performance results.

Dubai, United Arab Emirates

Providing HR consultancy services specialising in Talent Development. Delivering interactive learning and development solutions and conducting assessment and development centres. Gained experience working with clients in a variety of industries including but not limited to Banking, Insurance, Oil and Gas, Telecommunications, Hospitality and Tourism. Specialising in Leadership Development programmes with audiences at managerial level.

Emirates Group Headquarters, Dubai

Reported to the Vice President – Cabin Crew, with direct line responsibility for 13 Managers (day to day management, development, assessments, appraisals etc) and effective leadership, development and motivation of up to 9000 cabin crew. Accountable for: Strategic Development; Talent Management; liaison for Training & Development; Coaching & Mentoring; Employee performance, engagement/retention in a multi-cultural and diverse environment. Responsible for ensuring that any gaps in performance or quality were quickly identified and addressed through performance management and/or training and development. Oversaw the implementation of training programmes/interventions as a result of accurate training needs analysis, which were aligned with the organisation’s objectives. As the Planner for service delivery, oversaw successful incident/crisis management through efficient deployment of trained staff. Spearheaded the budget planning for the team, supported by the Finance Manager – Operations.Key achievements: - Initiated, led and oversaw the ‘High Performers Selection’. Responsible for securing internal buy-in for the initiative, through delivering ‘knowledge sessions’ for the managers. - Developed and implemented the Process Manual, rolled out across 160 Cabin Crew Managers, Specialists and Coordinators.- Delivered the on boarding ‘Welcome on Board’ and ‘Graduation’ address to 120+ per week.- Partnered in the successful management of IATA Operational Safety Audit (Organisation & Management) 2018.- Initiated, delivered and communicated Improvement Campaigns.- Redefined the measuring matrix by aligning customer service with employee performance measures.

Reported to the Senior Vice President – Crew Training, with direct management responsibility for 20 trainers/facilitators, provided all aspects of blended L & D interventions and solutions from a Brand, Image and Uniform perspective for 25000 + employees. During this period, seconded to Training Manager – Safety Emergency Procedures (SEP) managed 40 Training Specialists and Officers. My experience included the setup, growth and development of several training functions where I managed in-house and third-party training across different industries including Aviation, HR, Hospitality, Tourism and IT. Key achievements as Training Manager - Image and Uniform:o Developed and implemented the Image Champions programme.o Designed and conducted assessment centres for the recruitment and selection of Trainers. Implemented training reviews for Trainers.o Restructured the trainer workforce.o Renegotiated external training and product contracts.o Spearheaded and executed the changeover from old to the new uniform, resourcing and tracking the roll out of the Emirates new uniform to over 20,000 employees (2006-2009). o Updated internal training tools and resources.o Won several internal awards: o ‘Successfully delivering a Brand and Image standards campaign’.o ‘Displaying passion, energy and a pioneering spirit as a facilitator for a new brand awareness programme’.o ‘Contribution to the design and implementation of an induction and training programme for UAE Nationals’.Key achievements as Training Manager – Safety Emergency Procedures:o Incubated, developed and implemented the ‘Trainer Quality Standards Programme’: o Oversaw the amendment of 5 SEP procedures.o Increased consistency of trainer delivery.o Maintained third party training to maximise returns.

Operated as Duty Manager on 24/7 basis at Operations Centre.Evaluated and documented performance of in-flight Managers. Responsible for the development and performance of a team of Flight PursersConducted assessment interviews and selection centres.

Reported to the Training Managers, responsible for the design and delivery of training programmes, in accordance with internal Emirates procedures and external governing bodies (SEP and Security). As an assessor for City and Guilds trained to assess the performance of trainers, designed and implemented blended learning modules (including Superior Customer Service and Increasing Your Assertiveness).

Mba, Hr - Performance Appraisals

MBA - 2.5 year programme conducted during full time employment The programme consisted of foundation and elective modules, plus a thesis.

Executive Leadership Development Programme (Eldp) – Emirates

Selected as part of Cohort 8 of the company wide talent programme for the development of high performing leaders, the objectives.

Diploma In Training And Development