Helen Scribbins Email & Phone Number

Maidenhead, England, United Kingdom

Maidenhead, England, United Kingdom

United Kingdom

Responsibilities• Take part in the life of a project from UAT to post go live support and often supporting the BA and PM’s to ensure the best quality outcome for the project. • Identify the knowledge gap created by new software being introduced• Develop a full training package to bridge the knowledge gap. Include planning, implementation, and post go live support • Train the trainers to deliver the training package• Liaise with Key Stakeholders to ensure the project and business needs are met with the required timeframes and budgetsKey Achievements• Creation on the company’s first remote interactive systems training modules for the new ATS system• Development, organise and roll out of new ATS system.• Full Planning and delivery of new LMS system roll out to over 260 delegates within a 2 week period• Development of both Dynamics Training Packages, delivering them to over 400 delegates in club, field-based users, Corporate, Sheffield and Gibraltar end users• Development of Leo Training Package and subsequent successful roll out to 52 clubs• Development and training of Salesforce to all Grosvenor Sales Mangers • Full training package development leading to successful roll out of Neon to 52 clubs training over 780 delegates and resulting in an average of 1.5 user queries a day post roll out• Creating a framework and standardised format for all training documentation including a project timeline that can be applied to all projects involving a Systems Training element

North East & North West

• Responsible for the delivery of all systems training within the specified geographical areas to Grosvenor and Mecca management and staff.• Train new and existing staff and management on relevant systems associated with payroll, invoicing and accounts, recruitment, stocks and other general computer usage, in both a class room and 1-2-1 environment.• Identify training needs within clubs, advise and support the clubs management in implementing plans to address and help develop the staff. • Develop full training and support documentation for current or new systems.• Be part of large system roll out project as new systems are implemented within the company.• Ensure all clubs within my geographical area receive regular visits as per my specific targets.• Offer telephone support for all user queries.

• General administration duties involving regular use of the PADE, IAS, EIS, stockwise and Smart Suite systems. • Offering support and advice to staff and management regarding various HR policies ranging from Employment Eligibility to Maternity/Paternity Leave. • Taking minutes during investigation, disciplinary and appeal hearings. • Providing support to the General Manager on a daily basis and reporting any anomalies found in the cost lines in the accounts. • Keeping up to date files of all relevant paper work and maintaining employee personnel files in an organised manor.

• Interview and recruitment of suitable members of staff, ensuring all candidates are of a suitable quality, both from within the UK and the EU.• Training and inducting of all new members of staff to ensure all candidates reach a minimum level of competence and that target levels for retention are met.• Training of all existing staff and management, approx 80 staff members and 9 managers, on any new games in the Casino, and any subsequent changes to the gaming law, requiring excellent influencing skills and accurate knowledge of all new games as well as new and existing laws.• Developing and delivering customers service and advanced skills training for staff to enable them to provide the best service and progress their career, in both a 1-2-1 and classroom environment, requiring excellent communication and presentation skills.• Creating appropriate training plans to meet business needs and ensuring that these targets are met on a quarterly basis.• Taking an assertive role in monitoring new starters with regards to sickness and lateness and working with management to ensure the necessary disciplinary process is followed.