Cultivated the organisations NDIS Plan Management function from early inception. Key responsibilities for this function are to provide financial support to NDIS Participants, including invoice processing and payment, budgeting and forward planning.Selected Accomplishments:* Developed robust processes to ensure quality services.* Successfully upskilled and recruited staff over the course of four years, with positive impact on client relationships.* Managed a successful Tender process with the Department for Child Protection (South Australia) to become a preferred Plan Management organization for NDIS Participants under their care.

Responsible for daily bank reconciliation, credit control and billing functions across multiple entities.

Manager - responsible for overseeing Accounts Receivable/Collections, Billings & CRM functions across EY Australia (teams based in both AU and Dalian, China).*managing a Collections team that consistently surpasses monthly cash target*support of local & GSS based billings team to ensure prompt invoicing, with KPI results of 98%+ each month*oversee CRM function and working towards process improvements*SME and Asia-Pac representative on Global Finance improvement function.

*Project Expert on recent transition of AR functions to our Global Shared Services office in Dalian, China, including:*Australia AR Team Leader, overseeing performance of Collections team including:- set and monitor cash targets- determine and adjust CA portfolios- review and document new processes and procedures for internal AR team, and ensure adherence by broader Finance team.-liaising with internal General Council Office in terms of accounts pursuant to Legal Action-end of month debtors & miscellaneous cash reconciliations-coaching and mentoring of individual team members with career goals, as per internal “My Development” process.

Primary financial support to client engagement teams regarding the firm's engagement information management systems.- assisting with client risk assessment- managing the economics of each engagement including: analysing inventory balances and challanging ERP reserves, "red flagging" potential issues, reviewing project time and expense charges.- monitoring inventory and AR levels- working with Collection Administrators to minimise high balances and clear queries/disputes- working with Financial Assistants on billing maintenance- generate and analysing reports for engagement teams

• Managing Global Settlements process for all intercompany billing, which includes coaching and mentoring 2 staff members within Finance team• Monthly reconciliation of payment reports between Australia and Ernst & Young offices globally (approximately 500 invoices per month)• Managing additional portfolio of key external clients, up to 100 debtors (500 invoices) per month• Successfully reduced aged debt of one of our most difficult clients to 5% within a 6 month period.• Assisted National Collections Manager with monthly collections target and target processes, as well as distribution of weekly dispute report to all Service Line Finance Leaders• Led national training seminar on Global Settlements for our broader billing team (approximately 40 people nationally) which resulted in 25% decrease in inaccurate billing within the first month

Contract position as allround credit controller for Complinet UK, handling UK, USA and Dubai branches of the business. • Generate AR ageing reports and statements• Manage and control AR process and debtor days, monitoring receipts• Daily banking of incoming receipts and bank account reconciliation• Create daily bank position report• Liaise with members of other departments to resolve customer issues• Recording and checking sales from accounting system to Daily Sales spreadsheet• Invoicing

• Daily cash receipting of EFT and cheque payments (high volume)• Reconciliation of AR General Ledgers• Processing refunds to clients for overpayments• General account queries – internal and external• Processing / receipting payments and reconciliation of Ernst & Young Seminars• Processing inter-operability Bills (bills between EY entities)

• Daily cash receipting of EFT and Bpay payments (high volume)• Management of financial institution chargebacks (credit card disputes)• Reconciliation of AR General Ledgers• Consumer collections for low value, high volume portfolio• General account queries – internal and external