Overview ● The day-to-day face of Cprime and point of contact for client stakeholders and Cprime associates ● Owns learning delivery for client engagements● Overseeing all Learning delivery activities in line with the deliverables set out in the Statement of Work ● Seen by client stakeholders as efficient and effective in delivery & communication ● Ensure exceptional Learning delivery experience, increase customer satisfaction and support engagement growth. Responsibilities: ● Undertakes the day-to-day coordination & management of training events ● Creates the quotations and/or Statement of Works ● Identifies opportunities that could result in sales leads ● Escalates risks and issues swiftly to the Head of Learning when appropriate ● Ensure the preparation, order and shipping of educational aids & materials ● Select, manage and maintain training venues ● Maintain an accurate trainer matrix ● Onboard the Team for the client ● Create associate requests & contracts● Maintain accurate event records ● Scheduling the Learning events with the client ● Ensures that all contractual deliverables are met on time● Create and collect the client measures to ensure value is delivered● Ensure accurate financial records and work with the EMEA Finance Team to produce invoices, and credit notes, chase debtors and support internal reporting for the Head of Learning. Key Skills: ● Building good long-term relationships with our clients ● A high-level understanding of Learning products ● Stakeholder management for day-to-day activities and supporting Learning Director/Head of Learning in senior & Exec engagement ● Identify and manage account risks ● Demonstrate and articulate account status ● Awareness of portfolio strategy and role within it

Facilitated employment offers and drafted contracts. Supported HR Managers in developing performancemanagement procedures, increasing operationalproductivity. Implemented employee and contractor filing systems toimprove administrative efficiency. Supported successful company recruitment andresourcing through headhunting, outreaching,interviewing and hiring. Handled employee enquiries and complaints, escalatingissues to managers when needed. Conducted employment and compliance checks. Maintained and updated employee files and records. Communicated courteously, confidently and clearly at alllevels across organisation. Provided proactive, professional and efficient HRoperational service. Understood importance of strict confidentiality at all timesand handled confidential personal information.

Cultivated long-term relationships with clients toaccurately quote pricing and terms to achieve customerobjectives. Optimised sales volume by managing accounts andbuilding rapport. Addressed problems in proactive and knowledgeablemanner to maintain and enhance client satisfaction. Handled customer concerns and complaints to resolveissues and build loyalty. Conducted market and competitor analysis to identifygrowth opportunities. Grew customer base by identifying needs to deliverrelevant product solutions that met client budgets andschedules. Retained existing customer accounts through consistentengagement and sales data analysis. Delivered high level of service to clients to maintain andextend relationships for future business opportunities. Visited customer locations to determine needs, set upcontracts and provide training. Contacted prospective clients and warm leads togenerate new customers. Developed account growth strategy by identifyingopportunities with existing accounts. Upsold and cross-sold complementary products to helpboost revenue. Engaged customers in regular communications by actingas assigned point of contact. Proposed new solutions to meet changing customerneeds and objectives to offer added value.