Helen Sublette, Bs, Rda, Cda, Coa, Cdipc, Fadaa Email & Phone Number

Wilmington, NC

• Oversee daily dental insurance operations for 60+ practices nationwide, including directing remote Verifiers; Ensure compliance with NCQA standards, maintain SOPs, and collaborate on organizational growth; Proficient.
• Serve as chief POC for 60+ clients, facilitating communication with clients and staff; Create, present, implement Verifier training, including SOPS and compliance measures
• Conduct quarterly Verifier inspections and audits, confirming performance standards; Develops and maintains corrective action plans, establishing SOC & SOP best practices
• Participate in weekly executive meetings, contributing to organizational strategic planning; Collaborate with IT team to develop and enhance automation processes

Remote

Conducted in-depth practice analyses with strict adherence to non-disclosure agreements (NDAs) to enhance profitability; Collaborated closely with practice administrators to identify areas for improvement and develop tailored strategies to optimize revenue generation; Provided valuable insights and recommendations that drove sustainable growth and.

Jacksonville, NC

• Developed and implemented practice SOPs, SOCs, training, and business practices to maximize performance; Provided ongoing practice health reporting to owner; Ensured compliance with OSHA, HIPAA, CDC, and FDA guidelines.
• Enhanced office efficiency by 18.5% annually, with a 10% improvement within the first 30 days and 15% within 90 days; Reduced outstanding collections by 22% in the first 60 days, maintaining collections rate at 102.5%.
• Set and oversaw financial and production benchmarks, goals, and KPIs; Facilitated billing, collections, and represented the practice in small claims court
• Analyzed and optimized CDT for increased production; Directed business and clinical operations, including HR, performance management, and profitability strategies
• Developed NC-compliant treatment consent forms and implemented an in-house alternative to insurance for uninsured patients
• Managed payroll, PTO, vacation, FMLA, and maternity leave; Engaged in relationship building with vendors and sales reps

Swansboro, North Carolina, United States

• Evaluated and improved business workflow efficiency; Implemented office streamlining plans and provided training to team members; Created morale-boosting incentives.
• Provided analytic assessments and set benchmarks, goals, and KPIs for practice optimization and long-term growth; Conducted SWOT analysis, coached staff, and trained them to recognize and optimize opportunities
• Ensured HIPAA/OSHA compliance through training and annual assessments; Developed effective and efficient insurance verification processes
• Provided NCDBE-approved training in Nitrous Oxide, Radiology, and SPICE

Wilmington, NC

Effectively managed front desk operations, overseeing training and development of administrative staff; Scheduled and confirmed appointments, reactivated patients, and maintained a high production schedule; Presented and arranged comprehensive treatment plans, achieving monthly collections rate of 98.5%+; Conducted reconciliation of daily/monthly/yearly.

Leland, NC

Pivotal in front desk operations, managing appointments, payments, and new-patient intake; Presented and arranged treatment plans, including complex procedures like all-on-four dentures, implant-supported dentures/partials, implant bridges, veneers, and orthodontics; managed financial data and conducted morning huddles.

Managed training for administrative and clinical staff; Handled insurance claims, disputes, narratives, and appeals, ensuring compliance with safety and security; Conducted huddles and staff meetings, and supported marketing efforts as needed; Assisted with front desk operations, scheduling, payments, and treatment plans.

Milford, MA

Provided orthodontic and pedo services, including preparing cements, impressions, and dental materials; Prepared Ortho setups for adjustments, bonding, and de-banding, while also removing/replacing ligature wires and coronal polishing; Also pre-selected and placed orthodontic bands and separators, fabricated Essix retainers, night guards, and bleaching.

Franklin, Massachusetts

Managed customer service for family-owned company specializing in traffic and athletic field marking paint; Promoted products and services, processed sales and purchase orders, and ensured compliance with state certifications.

Woonsocket, RI

Hired as Sales Counselor, promoted to Assistant Manager and then Center Manager for exceptional performance and training skills; Oversaw day-to-day operations and managed 8–12 personnel, including Weight Loss Counselors, Sales Consultants, and Medical Technicians; Handled AP/R, payroll, and assisted HR with hiring; Managed promotional programs within.

Master Of Public Health - Mph

Master'S Degree, Public Health - Leadership, Policies And Procedures, 3.8

Activities and Societies: Pi Sigma Alpha

Bachelor Of Science, Healthcare Management, 3.5

Dental Assisting Diploma, Dental Assisting/Assistant, 4.0