Criminal Law Paralegal

I help coaches accelerate their business revenues by installing marketing software and overseeing their operations.I focus on digital project management, implementing marketing software, streamlining and automating processes.Assessing workflow and lead management and putting in place processes and automations to make you more productive, increase efficiency, attract more leads and have a slick, professional process in place.Digital project management

• Excellent results in leading, motivating and inspiring teams to deliver exceptional customer service.• Negotiating with financial businesses to ensure they’re complying with complaint handling expectations. • Handling service complaints and resolving these by telephone, email, letter. • Setting out the levels of performance and behaviours expected and managing this performance. • Coaching and developing people to reach their potential. • HR experience in chairing disciplinary hearings and making decisions, interviewing candidates, putting policies into practice and ensuring they’re followed. • Managing high level projects and achieving results.

• Handling and resolving complaints about financial products (insurance, investments, banking, PPI)• Using exceptional time management skills to manage a high caseload and achieve targets.

Administrator for charity that respresented clients at tribunal. Adminstrative tasks - diary/inbox/task management, preparing court bundles, completing legal aid applications, answering telephone queries, making travel arrangements.

Handling telephone queries, resolving complaints, database/inbox/diary management, data entry.