• Providing special services offered to ensure customers are given all options available.• Taking job orders from clients, including routing and classifying of service type and establishing deadlines• Tracking & tracing shipments • Assisting in providing clients with continuous notification and follow-up which includes flight and custom delays, proof of deliveries, charges, resolutions etc.• Monitoring job alarms• Developing and maintaining relationships with clients.• Ensuring compliance with company policies & procedures.• Work & Customer Priorities

U.K & U.S based export documentation specialists, providing Certificates of Origin, Documentary Letter of Credit preparation, Regulatory Affairs and Intellectual Property documentation support. Clients include exporting manufacturers, freight forwarders, international law firms

• Ensured all negotiators were given enquires regarding properties for sales and renting• Corresponded with vendors, sellers and solicitors• Valuation arrangements• Main contact for telephone queries, email enquiries and customer walk-ins