Senior Customer Success Manager
CurrentWithin Arbor's core Customer Success Team I am now working with some of our key MAT customers to help them maximise the value of their partnership with Arbor.
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@stephenaustin.co.uk
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Helen Wroe is listed as Passionate about customer success, in education across the globe at Arbor Education, a with 118 employees, based in Hertford, England, United Kingdom. AeroLeads shows a work email signal at stephenaustin.co.uk and a matched LinkedIn profile for Helen Wroe.
Helen Wroe previously worked as Senior Customer Success Manager at Arbor Education and Customer Success Manager at Arbor Education. Helen Wroe holds International Strategic Sales And Marketing from Cambridge Judge Business School.
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What’s my WHY? I think the pandemic made us all think, why, what, how... My WHY is rooted in a belief in fairness and equality; in empowering and developing great teams. It’s about changing lives, even in a small way. That might be sharing my passion for quality education and assessment practices, that enable even the most disadvantaged to change their lives for the better. It’s about coaching and mentoring others so they can be the best version of themselves.The education and assessment services space is where I have spent the past decade. It is in this global market, I know that I can continue to make a difference, add value and be part of better future for tomorrow’s generation.I am passionate about all of this; being part of a proactive, positive, collaborative team, inspiring others, sharing best practice, exploring new initiatives to better meet the needs of future learners, all the while demonstrating an authentic approach to life and business.Specialist Areas:Customer successCustomer engagementConsultancy and solution salesTeam development, mentor and coachingPrint, secure print solutions, fulfilment, global distributionGlobal assessment – pen and paper testing considerations; supporting transitions to digital platformsSelection and recruitment, skills/gap analysis, sales and customer service training
Listed skills include Account Management, Change Management, Microsoft Office, New Business Development, and 27 others.
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Within Arbor's core Customer Success Team I am now working with some of our key MAT customers to help them maximise the value of their partnership with Arbor.
London Area, United Kingdom
Schools Educational Software Limited is now part of The Key Group, one of the UK's leading suppliers of MIS software to the UK schools market. Brands include Integris, Arbor, ScholarPack and Governor Hub
Abingdon, England, United Kingdom
Working with experienced, astute team that really understand the needs of school leaders. Supporting the customer journey with RM, specifically RM Integris, one of the leading Management Information Systems for schools.
Norfolk, England, United Kingdom
Page Bros is a leading ISO accredited print solutions partner to global education providers, Higher Education institutions and UK commercial organisations.From a partnership perspective and with a deep understanding of our clients, their challenges and their markets, our team provide innovative print and digital solutions to best meet the clients’ needs. From high quality, 100% accurate examination and assessment materials, to bespoke, personalised print services, our friendly, expert… Show more Page Bros is a leading ISO accredited print solutions partner to global education providers, Higher Education institutions and UK commercial organisations.From a partnership perspective and with a deep understanding of our clients, their challenges and their markets, our team provide innovative print and digital solutions to best meet the clients’ needs. From high quality, 100% accurate examination and assessment materials, to bespoke, personalised print services, our friendly, expert team always strive to provide customer delight. We are consistently incorporating the latest technologies to continue to deliver excellent products and services for our customers, whilst enhancing the experience of our customers’ customer.The client is at the heart of who we are and what we do. As Head of Customer Success, I lead a team who are proud to act as their client’s representative inside our business. On hand to understand a challenge, meet a specific requirement and offer knowledgeable advice that helps our clients achieve their specific objectives, we always aim to delight.At Page Bros, we want to do more; to be recognised by more clients as best in class; to provide 21st century solutions that complement the commercial and learning environments that exist across the globe; to help deliver equitable, environmentally sustainable communications and learning tools. Show less
Hertford Uk
Hertford Uk
International Sales Director for Stephen Austin, a secure and confidential printing company, operating within the global examinations market and offering electoral/registration services (to local authorities in the UK). Led the international sales team, secured new business and extended our reach into new markets.
Hertford Uk
Overall responsibility for the strategic direction of client service across the group of companies; on a day to day basis, directed a team of 10 account managers/executives to deliver first class client service alongside their daily operational project management responsibilities. As the clients representatives within Stephen Austin, the team were responsible for the accurate dissemination of production information, fulfilment and despatch requirements, keeping internal and external customers… Show more Overall responsibility for the strategic direction of client service across the group of companies; on a day to day basis, directed a team of 10 account managers/executives to deliver first class client service alongside their daily operational project management responsibilities. As the clients representatives within Stephen Austin, the team were responsible for the accurate dissemination of production information, fulfilment and despatch requirements, keeping internal and external customers informed. Key was extending our reach along the supply chain, adding value and delivering client retention. Show less
Led national field sales teams for key clients, including Camelot - the UK National Lottery provider. I also led teams in publishing and the pharmacy sector. Major part of role was client liaison, budgetary and financial control, alongside operational team management with 12 regional managers and 120+ field sales executives. As a senior member of the organisation, I would often be asked to lend my support to new client pitches, delivering corporate presentations as required.
Other employees you can reach at arbor-education.com. View company contacts for 118 employees →
Josie Reast
Colleague at Arbor EducationLincoln, England, United Kingdom
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Lee Taylor
Colleague at Arbor EducationGreater Leeds Area, United Kingdom
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Claire Aitken
Colleague at Arbor EducationUnited Kingdom
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Claire Whyte
Colleague at Arbor EducationHamilton, Scotland, United Kingdom
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Gautham Suresh
Colleague at Arbor EducationTrivandrum, Kerala, India
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Maneesha Krishnan
Colleague at Arbor EducationTrivandrum, Kerala, India
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Jemma Goacher
Colleague at Arbor EducationUnited Kingdom
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Zoe Marshall
Colleague at Arbor EducationUnited Kingdom
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Niall Devlin
Colleague at Arbor EducationLondon, England, United Kingdom
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Kate Blakey
Colleague at Arbor EducationPontefract, England, United Kingdom
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Quick answers generated from the profile data available on this page.
Helen Wroe works for Arbor Education.
Helen Wroe is listed as Passionate about customer success, in education across the globe at Arbor Education.
AeroLeads has found 1 work email signal at @stephenaustin.co.uk for Helen Wroe at Arbor Education.
Helen Wroe is based in Hertford, England, United Kingdom while working with Arbor Education.
Helen Wroe has worked for Arbor Education, Schools Educational Software Limited, Rm Plc, Page Bros, and Stephen Austin And Sons.
Helen Wroe's colleagues at Arbor Education include Josie Reast, Lee Taylor, Claire Aitken, Claire Whyte, and Gautham Suresh.
You can use AeroLeads to view verified contact signals for Helen Wroe at Arbor Education, including work email, phone, and LinkedIn data when available.
Helen Wroe holds International Strategic Sales And Marketing from Cambridge Judge Business School.
Helen Wroe is listed with skills including Account Management, Change Management, Microsoft Office, New Business Development, Sales, Digital Printing, Team Leadership, and Strategic Planning.
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